SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Problems caused by my funds being low Virginia

I have been banking with SunTrust Bank, -. They run all credit and deposits at the end of the business day. When they run debts, they start with the highest and go to the lowest. They do this in order to extract extra overdraft fees and not deny payments when your account is overdrawn. I recently had a situation whereby I had approximately $450.00 in my account and a deposit of $360.00 giving me a credit of $820.00. I had several withdrawals on -/-/2015 listed below : $7.00 $23.00 $29.00 $46.00 $85.00 $280.00 $ - $ -However, I made the $280.00 withdraw late in the day and was not denied use of my bank card, so I thought I had enough funds to cover. But I accept that I was overdrawn. However, Suntrust 's computer withdraws from my account taking out the highest debt - and in order to charge more bank fees. Because of this practice, I was charged $38.00 on - checks for a total of $150.00. Whereas if they started with the lowest debt amount, which is how it shows up on both my statement and online, I would have only been charged - late fee of


and it continues to allow a customer to access funds when they are overdrawn. Had I been denied when made the $280.00 payment with my debit card, I would have known that I did not have the funds to cover the charge and I would not have made it or I would have checked my account to find out why I did not have the funds. I honestly am not upset about being charged a fee when I overdraw my account. That is fair. But their calculation methods as well as their allowing me continued access to funds when they are not available without warning is not fair and I feel cheated.