Resources for resolving common issues with VW Credit, Inc products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to VW Credit, Inc and work to get a response. After your complaint is forwarded, VW Credit, Inc has 15 days to respond to you and the CFPB. VW Credit, Inc is expected to close all but the most complicated complaints within 60 days.
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VW Credit, Inc Consumer Loan managing the loan or lease June 6, 2016 - As there are only - characters permitted to describe the issue, I will try to make this brief : I previously filed a CFPB complaint against Volkswagen Credit in -. They offered no resolution in their response as they said they could not find/identify my account. This complaint - - - was in regards to a deficiency balance - claimed was owed ( and which was being reported on my credit reports ) that I claimed was invalid. After nearly 10 months of fighting and providing documentation, Volkswagen Credit finally ( on - -, - ) sent me a letter acknowledging the account wa... |
VW Credit, Inc Consumer Loan managing the loan or lease May 26, 2016 - I was shocked when I reviewed my credit report and found several late payments on the dates below : 30 days past due -/-/2014... |
VW Credit, Inc Consumer Loan managing the loan or lease May 26, 2016 - I recently received a letter from Volkswagen stating that my - VW Passat has been recalled because of the - airbag danger. I contacted them to set up an appointment to fix the dangerous airbag and they do not have the necessary parts. Apparently it might take from 3 months to up to a year or more to fix my car. In the interim, I can not drive it due to the possibility of scrapnel entering my brain, or injuring my children if the airbag deploys. I have 11 months left on my lease and VW will not release me from it. So I am left paying for a car that I can not drive. I tried to trade it i... |
VW Credit, Inc Consumer Loan managing the loan or lease May 26, 2016 - The VW company does not provide a set date for payment. They change the date monthly on due date. I thought my payment was due on the - of each month. I paid it 29 days late I thought so it would not affect my credit. I was told later, oh it was -/-/-. this is not something people have time to do check monthly payment dates. they dinked my credit, even though they didnt have to. they do this in order to jack up the rate per month on your credit and to stop you from buying a car, making it difficult.... |
VW Credit, Inc Consumer Loan taking out the loan or lease April 6, 2016 - - - my husband - - - - received orders that he was to deploy to - by - -, -. Right after we where notified of the deployment I contacted VWCredit in reference to my lease and to find out steps I need to take since my lease was not to terminate until - -. I spoke to a lease representative and he explained to me the steps I needed to take. I faxed my husband 's orders to them and the next day I received a emailed with a form attached that needed to be filled out by a VW dealership and returned to them 15 days prior to turning the vehicle in. So 15 days prior t... |
VW Credit, Inc Consumer Loan managing the loan or lease April 4, 2016 - the leasing company sent the billing to wrong addresses twice. They Apologize over the phone and promise you everything will be fixed corrected and rectified meanwhile due to emails and certified mail. Audi Financial Services -. - - -, OR - ... |
VW Credit, Inc Consumer Loan shopping for a loan or lease March 21, 2016 - Volkwagen - - and Volkwagen Credit, made an improper " hard '' credit inquiry in 2014 resulting in subsequent adverse credit decisions including denial of credit or higher interest rates. I authorized - inquiry during an application of the lease of a vehicle. I contacted the reporting credit bureaus who referred me to Volkswagen Credit and its agent, Volkswagen - -. To date, only Volkswagen Credit responded and refuses to remove the inaccurate data. I do not dispute that I applied for the loan and authorized a credit inquiry. The dispute is about the number and timing of the oth... |
VW Credit, Inc Consumer Loan managing the loan or lease March 14, 2016 - In - of - I attempted to log into the VW Credit website to make a payment, setup automatic recurring payments, and update my contact information. For reasons I do not understand, VW Credit had disabled this functionality which was previously available through the online account management portal. Instead, the website said I needed to call if I wanted to make a payment. I called and got an automated recording that said that VW Credit was closed and I needed to try again during normal business hours. VW Credit did not allow me to leave a message. Later in -, -, I tried to call agai... |
VW Credit, Inc Consumer Loan managing the loan or lease March 11, 2016 - I entered into a vehicle lease for a - Volkswagen Jetta at - - Volkswagen in -, - in - -. The lease was supposed to run until - -. However, I received - in - -. I was - for a total of 184 days. While at training, I attempted to terminate my lease under SCRA, but Volkswagen denied my application because they said SCRA would not apply if I was not - out of the U.S. I applied twice more after that and still continued to be denied. Eventually, in -, the dealership told my mother they would take the car back and she turned it in without issue. However, i... |
VW Credit, Inc Consumer Loan taking out the loan or lease March 11, 2016 - On - -, 2015 Volkswagen sold me a - Volkswagen Jetta " Clean Diesel '' for $24000.00. This vehicle was sold using fraudulent inducement by Volkswagen - the car contained a emissions testing defeat device and violates Unites States and California laws for vehicle emissions. Volkswagen has admitted to cheating on emissions tests and intentionally installing the defeat device. My car purchase was financed by Volkswagen Credit, also known as " VW Credit '', which is a wholly owned subsidiary of Volkswagen Group of America. The vehicle sales contract was based on fraudulent inducement a... |
VW Credit, Inc Consumer Loan taking out the loan or lease March 6, 2016 - We have leased a - - in - - and it was more in the shop than with us. In two months we have had over - rental cars and have tried to resolve the issue with VW. Before leasing the - we have traded in a - - and were promised to receive - for it. The monthly lease for - was - with residual of -. We did not have a chance but to bring the - back in - and traded it in for a -. Monthly lease of - and residual unknown. However, we have not gotten any credits back or any downpayment made towards the firs lemon car - and have gotten additional fees add... |
VW Credit, Inc Consumer Loan taking out the loan or lease February 12, 2016 - In - -, I purchased and financed a vehicle through Volkswagen Credit. Shortly after, Volkswagen admitted to having deceived its customers through fraudulent emissions practices in it 's diesel vehicles. The vehicle I purchased was a - - -, a diesel car that was impacted by Volkswagen 's fraudulent practices. I have contacted Volkswagen Credit on several occasions to request that the take the vehicle back and eliminate the loan from my credit. I have been told that if I stop paying the car loan, the car will be repossessed and will impact my credit score significantly. I have con... |
VW Credit, Inc Consumer Loan problems when you are unable to pay January 4, 2016 - On my credit reports with -, -, and - is a repossession from Volkswagen Credit , Inc. with a deficiency balance of $2000.00. I previously disputed this account information in - 2015 with all - credit reporting agencies and Volkswagen Credit , Inc. verified the accuracy of the account with all - credit reporting agencies. I then sent letters directly to Volkswagen Credit , Inc. to attempt to resolve this matter. It should be noted that each credit bureau lists a different contact address for Volkswagen Credit , Inc. which obviously complicates the resolution process. Of ... |
VW Credit, Inc Consumer Loan managing the loan or lease December 29, 2015 - To Whom It May Concern : I 'm writing this letter as an appeal to Volkswagen Credit to work with me on resolving a late payment dispute which took place in - of 2014. On the morning of - -, 2014, when I went outside I noticed that my - - was not in the driveway. I called the local police station to report it stolen and was informed by the police department that the car had been repossessed. My wife and I were stunned. We could n't imagine why that would have happened and were sure it was a mistake. My wife called VW Credit USA as soon as their office opened to straighten thing... |
VW Credit, Inc Consumer Loan shopping for a loan or lease shopping for a loan or lease December 8, 2015 - I was nearing the end of my first vehicle lease and went to - - - to discuss my lease end options. The car had some obvious cosmetic damages that I pointed out to the sales representative. After speaking with the sales representative, he assured me that leasing another vehicle was my best option in order to avoid having to pay for excess wear and tear on the previous vehicle, so that 's what I did. 4 months into my new lease I got a bill from VW credit for all of the damages on the old car, over $ -. I was sure that there as some mistake and went to the dealership. While there we r... |
VW Credit, Inc Consumer Loan managing the loan or lease managing the loan or lease December 4, 2015 - I am the primary contract holder on an account with VolksWagon Finance Company. The secondary signer filed bankruptcy. This account was not included in the bankruptcy case. VW Finance blocked my access to online payments and stopped sending my monthly statements, eventhough this account is not included in the bankruptcy case and I have not filed for bankruptcy. I have called several times to get a print out of my account. The rep states that account is current, but they are unable to email or mail me a statement. I am referred to a Debt Collection Company. I keep trying to explain that the acc... |
VW Credit, Inc Consumer Loan problems when you are unable to pay problems when you are unable to pay December 2, 2015 - HAVING AN ISSUE WITH - CREDIT, MY ISSUE IS THAT MY CAR IS A LEMOM EVER SINCE I BOUHGT IT - 2014 ALL IVE HAD WAS ISSUES I HAVE NUMEROUS SERVICE RECORDS AND MY COMPLAINTS AND ISSUES COMPLY WITH THE LEMON LAW. IVE CONTACTED BOTH COMPANIES AND NEITHER HAVE BEEN WILLING TO HELP ME. IVE HAD TO RESORT TO BUYING AN OLDER VEHICLE TO GET ME AROUND. IM IVE BEEN FALLING INTO FINANCIAL ISSUES NOW BECAUSE OF ALL THIS AND NEITHER COMPANY SEEMS TO CARE. IM HONESTLY RUNNING OUT OF OPTIONS AND IM ON THE BRINK OF HAVING THE CAR REPOSSESSED AND IM NOT SURE WHAT TO DO. I DO NOT WANT THE CAR BUT AT THE SAME T... |
VW Credit, Inc Consumer Loan managing the loan or lease managing the loan or lease October 28, 2015 - Leased a car Thru Volkswagen Credit -/-/- and leased a - car from Volkswagen Credit -, under the understanding that the disposition or return fee for the - lease will be waived as I was leasing a - car from them. The - lease was returned today and Volkswagen Credit is charging me a disposition fee ; unfortunately I can not buy or lease a car from VW because they DO N'T have the desire SUV ... |
VW Credit, Inc Consumer Loan managing the loan or lease October 17, 2015 - I purchased a - VW Passat TDI SEL -/-/-. I took a 0 % interest 60 month loan with VW Credit. I made every month payment timely and was never late. On -/-/-, VW announced that they had used " cheat devices '' in their TDI ( i.e Diesel ) vehicles. The intent of these devices was to violate American environmental standards. In particular, to cheat in meeting NOx emission output. VW immediately imposed a ban on its dealers from selling these effected new and/or used TDI vehicles. As a result, TDI vehicles have certainly lost significant value since VW has n't determined how, or if, th... |
VW Credit, Inc Consumer loan shopping for a loan or lease October 15, 2015 - I pay by phone on the 1st of each month $260.00 in - pay by phone I must have push - not - I did n't find out until the next month when I was told to pay $360.00. I contacted VW credit they informed me I paid $160.00 last month and now I am 32 days late for $100.00 and reported to credit union. They reported $260.00 late not $100.00. This is a mistake anyone could make. I knew about this 2 days to late to rectify. ... |
VW Credit, Inc Consumer loan managing the loan or lease July 9, 2015 - I had a lease through Volkswagen Credit. I was unfortunately in - different car accidents this year ( -/-/- ), and the - accident totaled my car. It was declared a total loss. My biggest concern is that I am being charged for things that I am not responsible for ; like excise taxes and payments that were covered by GAP insurance. The town I live in has told me that VW credit handles tax abatements in cases like mine or similar and VW has informed me that I should pay them ( VW ) for taxes and then get an abatement from my town hall in -, MA. I have learned that it is not my respo... |
VW Credit, Inc Consumer loan managing the loan or lease July 6, 2015 - I purchased a new Volkswagen on - -, 2015 and financed it through VW Credit. I financed for a long term but knew that I would pay ahead. To date I have made - payments and they are not reflected on their web site. First I was told that the site was unable to show balance due and payments but I could request an email from them for this information. When I told them this was unacceptable and that the information should be available at all times they said it would not be available until I had made - on time payments. I financed my last vehicle through a credit union and this informati... |
VW Credit, Inc Consumer loan managing the loan or lease June 2, 2015 - It all started with inquires! Excessive -adjectiveMore than is necessary, normal, or desirable ; immoderate. In 2012 I was in the market to purchases a vehicle. The - - - was the vehicle of choice. I wo n't bore you with the - shameful hours I spent at the dealership. This practice should be banned. Never the less I purchased my vehicle and I was on my way. I was a successful -. Highly educated! The go to guy for all things. However I could n't get a handle on credit and what it was doing to the American consumer. So I started a business. - - and - Literacy! I want to k... |
VW Credit, Inc Consumer loan managing the loan or lease April 15, 2015 - We made a electronic bill pay through our bank that was incorrect and subsequently overpaid the amount due. When we advised VW Credit of the problem they REFUSED to return our money. Even after being assured by our bank that the funds had cleared, VW refused to return the overpayment. VW can not be trusted. Still have not been repaid for the over payment. ... |
VW Credit, Inc Consumer loan managing the loan or lease March 27, 2015 - I was charged by Volkswagen Credit - for wear and tear upon returning my lease vehicle. This bill came almost - months after I dropped off the car. To dispute the charge, I paid the bill with an - card. Supporting documentation was submitted to - and on my behalf, they waited for a evidence and a reply from VW to support their claims of the damages, but there was no reply. After almost - months, I was then issued a credit of - ( minus the return fee of $350.00 which I paid ) from VW. A few weeks ago VW sent me another bill for -. They called and threatened that the charg... |
VW Credit, Inc Consumer loan taking out the loan or lease March 20, 2015 - I have leased - - vehicles from - over the last decade and have never had an issue. My -/-/- - - lease is complete on -/-/-. I only used - mile of my - mile lease and my vehicle is in perfect condition so it is worth more than my residual payoff balance is $22000.00. I decided not to purchase another - vehicle because of poor service and was offered $24000.00 for the vehicle as a trade in. However, the payoff quote issued to the dealer was $25000.00 when my contractual payoff with - if I purchase the car is only $22000.00. I have been told that -... |