VW Credit, Inc Consumer Loan Complaint

VW Credit, Inc Consumer loan department,

Vehicle lease Taking out the loan or lease Texas

I have leased - - vehicles from - over the last decade and have never had an issue. My -/-/- - - lease is complete on -/-/-. I only used - mile of my - mile lease and my vehicle is in perfect condition so it is worth more than my residual payoff balance is $22000.00. I decided not to purchase another - vehicle because of poor service and was offered $24000.00 for the vehicle as a trade in. However, the payoff quote issued to the dealer was $25000.00 when my contractual payoff with - if I purchase the car is only $22000.00. I have been told that - is the only brand that has this practice to prevent customers from purchasing brands other than -. I can not believe that they would treat their customers so poorly in order to make a -.