VW Credit, Inc Consumer Loan Complaint

VW Credit, Inc Consumer Loan department,

Vehicle lease Taking out the loan or lease Utah

We have leased a - - in - - and it was more in the shop than with us. In two months we have had over - rental cars and have tried to resolve the issue with VW. Before leasing the - we have traded in a - - and were promised to receive - for it. The monthly lease for - was - with residual of -. We did not have a chance but to bring the - back in - and traded it in for a -. Monthly lease of - and residual unknown. However, we have not gotten any credits back or any downpayment made towards the firs lemon car - and have gotten additional fees added on the - for trading in - after less than three months. We have always paid on time and in full. In - and - - I became laid off and contacted VW to ask about my options. We were told that for two months we do not


information has been disputed but VW did not agree to correct it from our records. In - - we have had transfers in amount $2100.00 going to VW towards the Lease. As I realized that something was wrong and contacted VW we were told that they would refund the money as it gets transferred. On - - we still have not received anything back we decided to pay off the - and trade it in for a different brand. The payoff amount was quoted - and that day VW electronically also transferred additional - from my checking, although the dealership had paid all of the quoted balance of. We called several times to get the money back since we no longer had the car and did not authorize the transfer but no-one called us back and we never received any money. We have inquired several times to receive written disclosures and all documents and payments received from the VW Lease and Finance office and no-one ever has sent us anything but that the balances are paid off. We are requesting the additional $2600.00 that was taken from our debit in - and - to be immediately refunded to us, as well as any missing downpayment that should have been transferred to - after - was a lemon car. We have tried to dispute it through our banks but they were also not successful of it. We also require the late payment wrongful reporting to be corrected of the consumer reports and we hope you can help us to achieve this within next 30 days?