VW Credit, Inc Consumer Loan Complaint

VW Credit, Inc Consumer Loan department,

Vehicle lease Taking out the loan or lease

- - my husband - - - - received orders that he was to deploy to - by - -, -. Right after we where notified of the deployment I contacted VWCredit in reference to my lease and to find out steps I need to take since my lease was not to terminate until - -. I spoke to a lease representative and he explained to me the steps I needed to take. I faxed my husband 's orders to them and the next day I received a emailed with a form attached that needed to be filled out by a VW dealership and returned to them 15 days prior to turning the vehicle in. So 15 days prior to us departing we took the form to our local VW dealership and had the form filled out and faxed it to VW credit. On the Friday prior to us leaving for - on our way to visit family for the weekend I received a phone call from VW Credit stating after reviewing the orders they discovered that we did not qualify for the - and would be responsible for the remaining 11 months of payments totaling $5400.00. After many phone


back in - that we did not qualify for the - we could have sold the car and had no out of pocket expenses since the car was in excellent condition with only - miles on the - lease. Well under the allowed mileage. We ended up turning the car in and it will be sent to auction. We will be responsible for the remaining balance not to exceed the $5400.00 owed. The head of the leasing department agreed that I had been miss informed and given inaccurate information that ultimately lead to our dilemma. But he could do nothing about it. My brother is part owner of a dealership - and told me that is not true, it is a choice that has been made. I 'm very frustrated by the treatment we received and by the fact that - does not apply to all - - and retired government employees -. My husband gave 21 years to the - and now 11 years -. As a civilian he has - 3 times -.