VW Credit, Inc Consumer Loan Complaint

VW Credit, Inc Consumer Loan department,

Vehicle loan Managing the loan or lease Kentucky

As there are only - characters permitted to describe the issue, I will try to make this brief : I previously filed a CFPB complaint against Volkswagen Credit in -. They offered no resolution in their response as they said they could not find/identify my account. This complaint - - - was in regards to a deficiency balance - claimed was owed ( and which was being reported on my credit reports ) that I claimed was invalid. After nearly 10 months of fighting and providing documentation, Volkswagen Credit finally ( on - -, - ) sent me a letter acknowledging the account was in fact paid in full as of - -, -. I have attached a copy of that letter. On - -, - I sent a follow-up letter ( dispute ) to Volkswagen Credit. I have attached that letter as well. As I pointed out in that letter, while I appreciated the removal of the inaccurate deficiency balance, the payment history and account status being reported to the credit


OR verify to me that the account history is correct ( as they have previously done when disputed through the credit reporting agencies ) and provide me with a copy of the ledger/payment history as what is being reported is wildly different than what my records show. I received a written response from Volkswagen Credit dated - -, -. That letter is also attached. In that response, Volkswagen Credit acknowledges receipt of my letter and states that an update has been submitted to the credit reporting agency. I was told these changes could take 30 days. So I waited. As of today, the only change has been to - -. The payment history detail has been deleted entirely, yet the pay status still shows as Pay Status : Account Paid in Full, was a Repossession and the account includes the following Remarks : Dispute Investigation Compete. Reported by Grantor. Transferred to Recovery. Paid Repossession. What was transferred to recovery, as there was never a deficiency balance due? Neither - nor - received any update at all to the payment history, Account Status, nor Remarks. Volkswagen Credit is willfully reporting inaccurate information to the credit reporting agencies. I have disputed this inaccurate information through the channels provided by the credit reporting agencies and Volkswagen Credit has verified the information as accurate and correct. I have disputed the accuracy of this information directly with Volkswagen Credit and was told updates would be sent to the credit reporting agencies. This 'update ' was sent to - of the - credit reporting agencies and even that only fixed a portion of the inaccurate data. At this point, the continued reporting of ( and verification of ) inaccurate information in my credit bureau files constitutes a violation by Volkswagen Credit under the Fair Credit Reporting Act. I sent Volkswagen Credit a follow-up letter dated - -, - also attached. I demanded either all inaccurate and negative information be deleted from all - credit bureaus leaving a positive/closed account OR the entire trade-line be deleted. That letter was ignored and no changes occurred. I warned Volkswagen Credit I would file a Consumer Financial Protection Bureau complaint, which I would follow with a - complaint and complaints with the - of Oregon ( where they are located ) and Pennsylvania ( where the original transaction occurred ) and that I would also seek any compensation to which I may be entitled under the Fair Credit Reporting Act. I do not want things to have to proceed beyond this first step.