Resources for resolving common issues with American Financial Resources, Inc. products and services
You can reduce the number of unwanted calls from American Financial Resources, Inc. you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
American Financial Resources, Inc. Mortgage settlement process and costs March 29, 2017 - I paid for a house appraisal in -/-/2016 asked for by AFR doing business as Elend. I had applied for the Refi loan in -/-/2016. I submitted all documentations they asked for. It took them so long to process the loan papers that the " 4 '' months window for the validity of the appraisal ( per their loan employee ) they gave me, expired. In -/-/2016, they demanded that I re-appraised my property again. I objected as it was on their end that the process stalled. I asked for a refund for the appraisal costs as I found a more reputable company to process my loan. The loan officer I spoke to a... |
American Financial Resources, Inc. Mortgage loan servicing, payments, escrow account December 1, 2016 - This company - American Financial Resources- is a repeat violater of the " Periodic Statement Rule '' of the " Dodd-Frank Wall Street Reform and Consumer Protection Act ''. " The Consumer Financial Protection Bureau ( CFPB ) implements these rules. Under the periodic statement rule, your mortgage creditor or servicer must provide you with a mortgage statement each billing cycle ( usually monthly ) that meets certain timing and content requirements. In most cases, the statement must be sent within four days after the end of the courtesy period of the previous billing cycle. A " courtesy period ... |
American Financial Resources, Inc. Mortgage credit decision / underwriting July 7, 2016 - I have spend the last 6 months under contract on a house. I was pre-approved for financing on my purchase. We had a clear inspection, appraisal, structural engineering report, everything was supposed to be good to go. Finally at the end of the line we were supposed to close, until my lender notified me that the underwriter would not accept the appraisal. The underwriter stated that there were not enough comps to support the loan. After talking to the appraiser, they believed the appraisal was good and needed no changes. Now I 'm stuck not being able to close on a house I 've been on contract o... |
American Financial Resources, Inc. Mortgage loan servicing, payments, escrow account March 30, 2016 - I have American Financial Resources Inc ( AFR ). as the mortgage company, with - as the servicing company. The company charged a late fee based on when the check cleared my bank. The payment is due by the - of the month and was received by the bank on the -. It cleared the bank on -/-/2015. I called and spoke to the AFR and they credited me the late fee. My regular payment is $1700.00. I made the payment due as indicated on the -/-/- statement of $1800.00 ( $1700.00 + - for late payment ). In -/-/- the amount due was $1600.00 per the statement which reflected th... |
American Financial Resources, Inc. Mortgage loan modification,collection,foreclosure March 23, 2016 - A home in a community I manage is in foreclosure during which portions of siding have fallen off the third floor side of the unit. Over a year has passed and nothing has been done. The sublayer is now warped and everyone passing this unit sees the dilapidated condition of the home. It is the only eyesore in this beautiful community. Each owner is responsible for their own exterior. We are no closer to getting it repaired than we were over a year ago. ... |
American Financial Resources, Inc. Mortgage loan servicing, payments, escrow account December 16, 2015 - In - I had trouble using the automated system, which resulted in me having to pay a fee by the time I got it to work. I assumed this was my fault. In -, I attempted to pay by phone sometime between - -. I was then contacted by letter, saying that there were non sufficient funds for the payment. I checked my account to make sure there was n't a math error and to confirm that there were funds available. Once I confirmed this, I attempted to pay my payment again on -/-/15. I was contacted around the -/-/- by phone, by the company and they stated that they had not received p... |
American Financial Resources, Inc. Mortgage loan servicing, payments, escrow account December 10, 2015 - I have an escrow account with my mortgage. The mortgage servicer, American Financial Resources , Inc has failed to pay my property taxes from the escrow account. I sent them a note including a copy of the property tax bill more than a month ago. The never responded. I followed up with the same information again a week ago. They never responded. I called today and they claim that they are escalating the problem and that the taxes are going to be paid, but are now delinquent. ... |
American Financial Resources, Inc. Mortgage settlement process and costs December 3, 2015 - Refinancing. On - American Financial Resources provided a loan estimate which indicated approximately $2000.00 in closing. We proceeded with them. By - written and verbal communication with the lender indicated closing costs of approximately $1300.00. Three days before close on - new closing documents were provided indicating closing costs of approximately $7000.00. Lender has been unable to explain the $5700.00 discrepancy introduced between - and -. Lender attempted to coerce me into signing when I expressed I am uncomfortable with the changes made stating : ... |
American Financial Resources, Inc. Mortgage application, originator, mortgage broker November 27, 2015 - American Financial Resources ( AFR ) denied my FHA - loan application due to the fact they " suspected '' the property being purchased " might '' be used for commercial purposes. - guidelines clearly allow me to purchase a " mixed use property '' as long as the renovation funds are only used for the residential buildout, which was clearly the case from the - consultant 's report. We have now lost the property due to AFR 's ineptitude. ... |
American Financial Resources, Inc. Mortgage application, originator, mortgage broker November 13, 2015 - I applied for a mortgage from ELend.com. Part of the reason I picked this company is because they offered a $500.00 check if your loan did n't close on time. Over the course of a month and half their representatives asked me for information covering every conceivable thing imaginable. I provided college transcripts, signed contracts, explanation letters, tax documents, and mountains of bank statements. Each time I provided what they asked for, they came back and asked for a new set of documents. Nothing seemed to satisfy their desire for more information. After over 45 days of meeting their ... |
American Financial Resources, Inc. Mortgage application, originator, mortgage broker November 10, 2015 - I applied for a refinance with Elend and they took my credit card number and assured I would not be charged anything until the process was complete. They ordered an appraisal and charged my account before I was approved. They then tell me they may approve the loan in I took cash out. They just wanted to charge me more and make more money. They will not credit my account. They lied about it to get me to give them my account info. They said I ordered the appraisal. ... |
American Financial Resources, Inc. Mortgage application, originator, mortgage broker October 7, 2015 - I have already put in - complaint regarding this company. They reneged on the interest rate lock period. However in communicating with - -, he sent me the following information about the procedure of setting up the loan and getting an appraisal. As you can see, - states that '' we lock the rate for 45 days. Once we receive your documentation that is when we move forward with the appraisal and ultimately bring the loan to closing. -, I followed - 's instuction and had the appraisal done. However, all of my information was not submitted before the appraisal. I paid, I believe ... |
American Financial Resources, Inc. Mortgage application, originator, mortgage broker September 23, 2015 - dear sir/madam : I am fed up and sick to my stomach from hearing and reading about equal opportunity and anti discrimination laws for the last twenty years since I came to this country. after many many incidents over the years, this is the latest incident : I send full application for home refinance to elend.com ( new jersey ), on - within 2 days they provided the credit report from - agencies with score of -, and accepted the income requirements and sent someone for appraisal and charge me $420.00. for four weeks after that I was sending emails and making calls with no result. on -... |
American Financial Resources, Inc. Mortgage settlement process and costs September 8, 2015 - I applied for a mortgage refinance. I was approved. I went through all the disclosures, paid for an appraisal and submitted all my personal financial documentation. As the loan was getting near the end of the lock-in period the lender representative called me and told me that within the previous month the company put in place an internal policy whereby they no longer do loans of the type I was requesting. ... |
American Financial Resources, Inc. Mortgage settlement process and costs September 8, 2015 - I applied for a mortgage refinance. I was approved. I went through all the disclosures, paid for an appraisal and submitted all my personal financial documentation. As the loan was getting near the end of the lock-in period the lender representative called me and told me that within the previous month the company put in place an internal policy whereby they no longer do loans of the type I was requesting. ... |
American Financial Resources, Inc. Mortgage loan servicing, payments, escrow account July 6, 2015 - We had our mortgage thru American Financial Resources and was paying $1900.00 on -/-/- our new statement went to $1600.00. In -/-/- our mortgage was sold to - - - and payment remained the same $1600.00 until -/-/- we received a letter from - - - stating as of -/-/- or payment was going to increase to $2200.00, unless we paid a shortage of $4000.00 plus add PMI back on which would still have our payment go back up to $1900.00. We had no clue what was going on so we called - - & they said there was a shortage on our escrow which they paid w... |
American Financial Resources, Inc. Bank account or service account opening, closing, or management July 2, 2015 - I have applied for a home mortgage with American Financial Resources. They asked me for information in regards to some properties that were included in a bankruptcy, which was discharged and I was no longer held accountable. AFR is claiming they were foreclosed on after my bankruptcy ( keep in mind no longer my obligation ). I know the law states I once the bankruptcy is discharged I am no longer responsible financially for the properties. I provided all the documentation and explained to them the process. They are now asking for documentation that does n't even exist and asking for letter fro... |
American Financial Resources, Inc. Mortgage settlement process and costs May 26, 2015 - We are a title company. We deal with many lenders. The Buyers chose - - Mortgage as their lender. This was a FHA loan so - uses AFR - American Financial Resources - to service the loan. We had a closing date established for over - weeks, but AFR could n't close and did not tell us until day of. Buyers had to rearrange their work schedules. Attempted to close a week after and on date of closing, AFR took issue with our Deed. The Deed language was legal and correct ( we are also a law firm - but they refused to allow our closing attorney to speak with underwriting to discuss... |
American Financial Resources, Inc. Mortgage loan servicing, payments, escrow account May 19, 2015 - In - - I refinanced my manufactured home with acreage through American Financial Resources , Inc . This mortgage agreement stated that my payment would be $1100.00. In - - the papers were assigned to - -, - which also states that my payment will be $1100.00 will be due beginning -/-/-. I then receive another - dated -/-/- stating that I have a new payment beginning $1000.00. My last - dated -/-/- was actually a closeout statement as American Financial had reassigned my papers to -, -. I was informed in a letters from - and Am... |
American Financial Resources, Inc. Mortgage loan servicing, payments, escrow account May 14, 2015 - My mortgage loan was modified in - by - - at that time an escrow analysis was completed and my payment increased $17.00. My loan was transferred to American Financial Resources in - -. I recently recieved a statement from this company advising that I have an escrow shortage of $2000.00! I called and spoke with a customer service rep who was rude, and basically told me yes the previous servicer did not complete an escrow analysis which is a direct result of the large shortage but we cant do anything about that now as the new servicer and the funds were already advanced to pay... |
American Financial Resources, Inc. Mortgage loan servicing, payments, escrow account March 20, 2015 - I was served with eviction paper from a man claiming he bought MY home from American Financial. I have tried several times to contact American financial several times with no response. American Financial claims to have loaned money to my deceased husband. But all papers filed were dated after his passing. They refused to work with me because I was not on the note. The house is in my name solely. I never heard of any loan before his passing. Now this company sold mine and my children home. I am a young widow, with no money to even get an attorney. ... |