American Financial Resources, Inc. Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

American Financial Resources, Inc. Mortgage department,

Conventional fixed mortgage Settlement process and costs Arizona

I paid for a house appraisal in -/-/2016 asked for by AFR doing business as Elend. I had applied for the Refi loan in -/-/2016. I submitted all documentations they asked for. It took them so long to process the loan papers that the " 4 '' months window for the validity of the appraisal ( per their loan employee ) they gave me, expired. In -/-/2016, they demanded that I re-appraised my property again. I objected as it was on their end that the process stalled. I asked for a refund for the appraisal costs as I found a more reputable company to process my loan. The loan officer I spoke to at eLend refused to reimburse me. I, then, contacted a law firm, gave them the factual information and they wrote a demand letter to eLend on my behalf asking them to reimburse me for the appraisal fee. The law firm for the eLend, AFR, company emailed me a legal letter stating that they do not refund money. When I received the letter from AFR, I contacted the law firm I asked for advice and they advised me to contact yours and other agencies who could be better able to help me to file for a complaint. The company information in question is- AFR American Financial Resources , inc. doing business as eLend. I would like to file this complaint as a warning to other borrowers who may want to do business with this company. I researched eLend online and found that there are also many other people who lost money the same way I did dealing with this company. If legal documentations, emails between eLend and I, etc., of the facts stated above, needs to be presented please let me know and I 'll provide it.

American Financial Resources, Inc. customer in Arizona
Mar 29, 2017

* Source: CFPB Complaint Database

American Financial Resources, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3American Financial Resources, Inc.Complaint HistoryComplaints4/20136/201411/20145/20159/201512/20153/201700.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3American Financial Resources, Inc.Settlement process and costs88.9%11.1%Closed with explanationUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs0.4%6.3%5.3%1.1%2.8%6.4%76.1%1.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints