American Financial Resources, Inc. Mortgage Complaint

American Financial Resources, Inc. Mortgage department,

FHA mortgage Settlement process and costs Pennsylvania

We are a title company. We deal with many lenders. The Buyers chose - - Mortgage as their lender. This was a FHA loan so - uses AFR - American Financial Resources - to service the loan. We had a closing date established for over - weeks, but AFR could n't close and did not tell us until day of. Buyers had to rearrange their work schedules. Attempted to close a week after and on date of closing, AFR took issue with our Deed. The Deed language was legal and correct ( we are also a law firm - but they refused to allow our closing attorney to speak with underwriting to discuss the issue. This went on for 3 days and delayed closing due to the loan processsors refusing to provide contact information for a manager or an attorney in underwriting. Our closing attorney finally looked up their website and found a number for the VP and spoke to him. This was after we already were suppose to close. VP instructed the processors to provide contact information and the issue was then resolved. Also, AFR kept changing their figures on the HUD and refused to approve it. Even attempted


documents and it closed but this was 2 days later they said they were not approving the HUD yet! - - demanded they keep the closing date so Buyers did n't have to redo the loan. So for almost 3 days I went back and forth with AFR on figures, - of which was - cents they were changing, which changed the entire HUD!! - - tried to resolve the figures with AFR through numerous email exchanges but - was funding so ultimately it was up to them to approve. Finally, on almost day -, they approved the HUD a full TWO DAYS AFTER CLOSING. I almost missed payoffs and other figures that were date-sensitive on the HUD on our end for Seller. AFR refused to work with us, refused to communicate with us and only did so when their own VP stepped in. - - stated they have this issue with them a lot on FHA loans. Not sure why they still use them, but we had a - closing lined-up right after this - that we terminated due to AFR servicing it. We lost almost 3 days worth of billable hours, not to mention delayed closing by a week to begin with, due to AFR. We will NEVER work with them again.