Conventional fixed mortgage Loan servicing, payments, escrow account
American Financial Resources, Inc. Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account California
I have American Financial Resources Inc ( AFR ). as the mortgage company, with - as the servicing company. The company charged a late fee based on when the check cleared my bank. The payment is due by the - of the month and was received by the bank on the -. It cleared the bank on -/-/2015. I called and spoke to the AFR and they credited me the late fee. My regular payment is $1700.00. I made the payment due as indicated on the -/-/- statement of $1800.00 ( $1700.00 + - for late payment ). In -/-/- the amount due was $1600.00 per the statement which reflected the late payment credit for $62.00. I sent a Payment of $1600.00. Now in -/-/-, AFR charged me a late fee of $64.00 for paying the statement balance of $1600.00 in place of the regular payment of $1700.00!!! I paid what the statement showed as payment due and I got charged another late fee for not sending in the regular payment.
on -/-/-, they will charge me a late fee because the cleared on -/-/-. This is a violation of the terms of contract which state the payment receipt is due by -/-/-. 2. For making the payment as stated on the statement as minimum payment due, AFR charged a late fee stating the charge is due to me not sending the regular payment due. I paid what the statement asked for and still got charged a late fee for sending partial payment!! American Financial Resources and - are making their own rules and charging fees that are not legal. Please help!!
American Financial Resources, Inc. customer in California
Mar 30, 2016
* Source: CFPB Complaint Database
American Financial Resources, Inc. response to complaint:
Closed with explanation
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