SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

(CD) Certificate of deposit Deposits and withdrawals Virginia

This is a new complaint specifically on - -. I opened Certificate of deposit # - back in - with SUNTRUST BANK. Original amount was $32000.00 every year I renewed this CD automatically. Every year I received interest and I received the form to report interest income to the IRS. I am now - years old in - and - I could not do any banking due to health reasons. I started to go back to Suntrust Bank, and when I asked for this CD I was told at the - Branch that I did not have any CD I had others but not this. I kept banking at the - - branch. I approached the bank with this issue accompanied by family members who can attest and every time I was told there will be research and they will inform me. Nothing happened. Finally due to theft from bank employees in my other accounts I started to complain to the -. and then to your office. Lately, I mailed all these forms to your office with copy to SunTrust Bank to the attention of - - -. And as usual got NO answer. I called this morning and you did not get my mailing I have the receipt from the postal office to your -. Please note all other CD inquiries have been addressed or partially addressed by SUNTRUST Bank. But there is no explanation about this CD. It is been many years with no answer. Please help with this issue.