SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Deposits and withdrawals North Carolina

In an effort to conserve on high cost of cable I searched for alternatives and replacements for renting the monthly cable boxes. I found the company - - through a google search. I called the number and left a message as directed by the voicemail, about two weeks later a man named - called me back. He talked very convincingly about his cable boxes and the high cost of cable bills how I could reduce my cable bill by buying my own box.The box was to be plug and play I was excited as I wanted to save some money. I agreed to pay $130.00 for a cablebox. On -, 2016 a digital CHECK # - cleared for $130.00. When I received teh box it was not plug and play and required a card from the cable company. I called and - agreed to take the box back. I sent the box back on - -, 2016 after receiving a - and the product was received shortly thereafter. - was to send me a new device within a four weeks. When the new device did not arrive I called and emailed -. - did not respond. I contacted the - - - - responded it would keep the information obtained from my complaint as part of its ongoing efforts to identify businesses that may engage in patterns of deceptive practices. Suntrust refused to offer any assistance filing a dispute as described in its - -, 2016, letter. The SUNTRUST fraud investigator did not identify itself responded that SUNTRUST was under no obligation to me to pursue any actions to recover the $ - letter did not adequately address my concerns as it related to deposits. SUNTRUST should be able to dispute a digital check or any withdrawal that describes SCAMS like this. I want to submit documents to be posted for the public to see how - - is and how SUNTRUST refused to offer any consumer protection.