SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Deposits and withdrawals Virginia

RE : SunTrust Bank, -, VA - 1. My company received a check from a new customer in the amount of $1800.00 for the purchase of product. The check was written on SunTrust Bank. 2. Based on new customer status, I hand delivered the check to SunTrust Bank and requested verification of funds availability. 3. A SunTrust manager at that location certified that funds were available in the new customer 's account. 4. Based on funds availability, I requested that the check be cashed, then used the funds to open a new SunTrust corporate account.


6. The teller advised me that the funds from the previous day were clear and available. 7. Based on this information, I requested a cashier 's check to be written, payable to the manufacturer of product for my new customer. 8. Approximately two weeks later, I received an overdraft notice in the amount of $1800.00. 9. I returned to SunTrust Bank and spoke to the branch manager, who stated that SunTrust apparently had made an error and that the problem would be corrected, however ; 10. SunTrust is now refusing to make any correction and insists that I repay SunTrust for the bounced check. 11. I contacted the customer whom I had received the check from, advised him of the situation, and asked to be reimbursed. 12. Eventually, he gave me a partial payment of $1200.00 cash, which I took to the same SunTrust branch and deposited into my corporate account to cover the overdraft. 13. Approximately one week later, I returned to the same SunTrust branch to pay the remaining balance due on the account. 14. The teller advised me that there was no record of the $1200.00 cash deposit I had made the week before. 15. I contacted SunTrust Customer Support and asked if the branch 's video could be reviewed by SunTrust authorities to verify 1 ) my presence at the bank that day and 2 ) the cash deposit that was made. 16. The SunTrust representative told me that SunTrust Bank does not do that sort of thing. 17. No further assistance has been given. 18. Suntrust Bank has mishandled every transaction I 've encountered with them since opening my corporate account. In addition, during one of my visits, they provided me with someone else 's account information. Fairness is not the issue here. SunTrust has mishandled my account and stolen my money. I demand it be returned to me immediately. That is the only right and just resolution.