SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Deposits and withdrawals South Carolina

I was traveling to - from -. Upon returning home I saw that my checking account was $12000.00 short due to - transfers out of my account ( - for $7000.00 and - for $5000.00 ). I did not authorize the transfers and immediately contacted my bank, Sun Trust. They opened a fraud investigation, I signed paperwork, and they stated that I should have the funds replaced within 10 days. Two weeks later I checked my account. The $5000.00 was replaced but the $7000.00 was still missing. I went to the branch. They said the $7000.00 had been put in the account but was transferred out again, another case of fraud. Said they would expedite and I should receive the funds within 24 - 48 hours. After another week I check again and still no $7000.00. Now it has been over 20 days since funds were fraudulently taken from my account. Go into the branch and representative calls the fraud department who says they have to open a new fraud case and it will be another 10 days before the money is put in my account. Assuming it gets done again, and the money is n't immediately stolen ( why ca n't they put a flag on the account and not allow any debits?? ), it will be over 30 days that the $7000.00 has been gone. i have attempted to escalate this but get no where. Please help.