SunTrust Banks, Inc. Bank Account Or Service Complaint

Cashing a check without an account Deposits and withdrawals

SunTrust Banks, Inc. Bank account or service department,

Cashing a check without an account Deposits and withdrawals Virginia

I went in to The - - - of Suntrust bank to cash - checks issued by - of their customers written to me. I was greeted by - - and she informed me that they could only cash - of the checks due to the amount of funds available in the branch. I understood and asked that she cash the smaller of the - checks ( $4200.00 ). I then asked if I could return on the next business day and cash the second check. Her response was " we do n't print the money here, you can come back and check '' ... I immediately flushed red and showed my discomfort at being so rudely spoken to. I then if she could arrange a date for me to return and have the check cashed, explaining I did n't want to make unnecessary trips if I could n't conduct my business and she replied " NO and there will be a - dollar fee, because it 's a business check '' I left the branch, with neither check redeemed.

SunTrust Banks, Inc. customer in Virginia
Apr 19, 2016

* Source: CFPB Complaint Database

SunTrust Banks, Inc. response to complaint:
Closed with explanation

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