SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Checking account Deposits and withdrawals Georgia

I opened a SunTrust Checking and Savings account on -/-/-. During the application process they require you to fund your new accounts. I provided a routing and account number and authorized a transfer of $15000.00 To confirm the external account SunTrust makes - small deposits and a withdraw and those amounts are verified by the customer which I did. It 's now -/-/- and the transfer has not taken place but the issue is I 've spoken to multiple employees and all of them say " they do not have access to transfer information provided during the application process ''. No one can confirm if this transfer is going to take place or not. Obviously my concern for initiating a second transfer is the potential to overdraft my external account. I was also provided a confirmation page listing the transfer information but again the employees ca n't see that either. I 've also asked that my issue be escalated to management but still have not received any contact from anyone with authority. Secondary Complaint : My savings account immediately showed as " Pending Closure '' causing immediate confusion. I was informed all savings accounts do that until money is deposited. This is very confusing for a new customer.