Review and analysis of over 7 Id Prepaid Card complaints against Citibank
Citibank consumers have reported over 7 official complaints related to ID prepaid card. Out of the 7 consumer complaints against Citibank, 14% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 86% were processed in a timely manner. 29% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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October 18, 2016 - Front of sheet accompanying prepaid card indicates " valid thru : -/-/- ''. I was n't able to activate the card using my zip code as requested and was finally able to get through to a live agent. Upon activation, agent informed me that the balance remaining on the card was $13.00 ( instead of $16.00 ). He had to explain that there was a schedule of fees located on the back bottom of the sheet, essentially fine-print that is not user friendly and seems very shady to me as a customer, since I did not request this prepaid card and it was issued to me by - through Citi.... |
June 21, 2016 - Well, I called citi on -/-/16 to determine why I was being charged ATM fees despite the information pamphlet that was given to me saying I should not incur fees when using a citi bank atm. I spoke with a woman who said that she agrees that I should not be charged for using a citi bank atm and that perhaps I used an atm outside of their network ; she said she 'll look up the atm to determine if this was the case. She confirmed that it was in fact a citi bank atm and that its odd I was being charged. She said she will escalate this to management but that unfortunately there was n't anyone ... |
Citibank Prepaid card overdraft, savings or rewards features March 17, 2016 - This account is not suppose to overdraft occording to the rules upon opening it. Ive been charged double fees a few times and it is not acceptable.This acct is a - Card by Citi ( its for - donations $25.00 per donation with numberous fees charged as wel ) Frankly I think it very unfair to the other donors that are cheated to ... |
Citibank Prepaid card unauthorized transactions/trans. issues August 26, 2015 - I received a deposit of $50.00 from - - on -/-/2015. I spent a total of - off the card on - at -. I go to the store to make a $7.00 purchase and my card declined yet i still had a - balance. I called them up they said it was a business/company error my money would be back on the card at -. - comes my money is not there, i call again at - on -/-/2015 they then tell me its my fault and i have to wait 8 days to get my money back. I am so fed up with speaking to these people. How can they just take my money and get away with it. I spoke to a guy name -... |