Review and analysis of over 19 Va Mortgage complaints against Pacific Union Financial, LLC
Pacific Union Financial, LLC consumers have reported over 19 official complaints related to VA mortgage. Out of the 19 consumer complaints against Pacific Union Financial, LLC, 0% were disputed by the consumer (i.e. the consumer was not happy with how Pacific Union Financial, LLC responded to their complaint) and 100% were processed in a timely manner. 5% of consumer complaints against Pacific Union Financial, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Pacific Union Financial, LLC Mortgage trouble during payment process July 29, 2018 - I received a call from Pacific Financial recently asking if I've gotten my annual escrow statement, which I hadn't. I went on line and obtained a copy. Pacific Union wants to increase my Monthly payment by 19.2 % My current payment is $920.00 and they now want to bill me $1100.00 which is an additional $180.00. This change was to correct their error in obtaining the correct escrow for my taxes. I provided them my annual taxes in -. The escrow amount necessary to cover my taxes and insurance only increased by $63.00 previous amount was $270.00 and it is now $340.00. They are requ... |
Pacific Union Financial, LLC Mortgage trouble during payment process July 12, 2018 - A little more than a year ago I refinanced my mortgage with my original mortgage company. Since the refinance the company has sent me my statement late. This past month statement, I received in the mail -/-/- and it was due the next day on -/-/-. I have contacted them many times and have been told that " they aren't responible for how slow the mail is '', or " my statement is always available online '', or " i don't need the payment coupon to send in my statement ''. The last excuse is that " the statements are a coutesy. '' All these excuses may sound resonable except I dont always ... |
Pacific Union Financial, LLC Mortgage closing on a mortgage June 24, 2018 - The only notification for foreclosure I received was by word of mouth from - - the realtor hired from - - in -, -. I was recovering from a major surdery he phoned me approximately around the beginning of -/-/-. Not certainly because I was still under doctor 's care. - phoned me stating " Did you hear, your house went to aution last friday and I asked for what he stated it was sold to a single bidder at Auction. I asked for how much he stated for the Short Sale Price the Pacific Financial was requesting $ - " I asked why was it foreclosed when the Short Sale Price h... |
Pacific Union Financial, LLC Mortgage loan servicing, payments, escrow account December 21, 2016 - Around -/-/2016 I was behind one month on my mortgage with Pacific Union Financial , LLC due to reduction of income. In an attempt to remedy the issue, I requested a refinance to possibly lower my monthly payment. My loan officer - - was helpful and accessible throughout the refinance process. The process was completed and my old loan was paid off.The new loan paid for my past due balance for -/-/-, the old loan and the closing fees which brought the principal from $130000.00 from $130000.00. I received a paid in full letter as well as a statement advising me that my next paym... |
Pacific Union Financial, LLC Mortgage loan servicing, payments, escrow account November 16, 2016 - I received a letter in the mail that showed that I might be eligible to lower my house payment, so I contacted the number on the letter and spoke to an agent, - - on -. I initially wanted to roll - loans into -, essentially having - big payment but unfortunately I was unable to do so and - advised me to use the payment from - and - towards my car loan. ( He told me that he would be able to close on my house by - and my - and - payment would be rolled pretty much to the end of my loan. ) After sending all the requested documentation, I was under the impressio... |
Pacific Union Financial, LLC Mortgage loan servicing, payments, escrow account November 3, 2016 - -/-/-, my home received sever damage from a hailstorm. With that storm, there were hundreds of homeowners affected. I am mentioning this because due to the sheer number of people affected contractors, roofers, widow companies were all substantially backlogged with work. So, once you were able to receive a date of repairs, you dare not try to modify it or you may be looking at the next available date being a month or two out. This is where my issues begin. I received the insurance payment -/-/-. There was an issue with the wrong lending company listed so we had to work that issue out ... |
Pacific Union Financial, LLC Mortgage credit decision / underwriting July 19, 2016 - Applied to refinance existing mortgage. Provided documents asked for including -/-/- and -/-/- tax returns and -. I wanted the mortgage refinanced based upon mine and my wife 's retirement income. The tax returns shown sources of income/loss other in addition to our retire income. The losses were due to horse business. In -/-/- my wife had some health issues and we decided to close the horse business. Because we closed the business during the year we still detected from our -/-/- income taxes. The underwriter wants to continue to use this in their income to debt ratio ca... |
Pacific Union Financial, LLC Mortgage loan servicing, payments, escrow account May 25, 2016 - I made a mid month additional principle payment to my mortgage lender. They accepted said payment, but did not apply it stating they did not know what to do with it. They left it in a holding account. The additional principle is for minimizing interest and paying the mortgage off earlier. They want me to allow THEM access to bank draft and charge me a fee to do so. I find this situation unethical and disturbing in their practices. ... |
Pacific Union Financial, LLC Mortgage loan servicing, payments, escrow account April 27, 2016 - Lender is forcing a $4000.00 flood policy which is increasing my payment by over $ -/mo. Problem is ; i already have a flood policy and they acknowledged it. they are still demanding this new, much higher payment. ... |
Pacific Union Financial, LLC Mortgage loan servicing, payments, escrow account April 12, 2016 - - : Veteran and newly married wife, first time home buyers, purchase a small farm with the VA loan. Escrow at $0.00. - : First insurance paid, $1500.00. The - acre property was registered with the county in - separate pieces. Pacific Union ( PU-this company - ) paid - taxes on only - of the - parcels, $65.00. Because our tax bill was " low '' for -, PU sent us a refund check for the amount of $250.00, leaving a - escrow of $1100.00. -/-/- : Insurance billed the wrong amount, $570.00. We received a bill for back property taxes for the -... |
Pacific Union Financial, LLC Mortgage loan servicing, payments, escrow account February 16, 2016 - I received my - form from Pacific Union Financial that shows the taxes and interest paid for the year 2015. - sold my mortgage to Pacific Union Financial in - 2015. From -/-/- to - 2015 my taxes paid were $6100.00 ; however, on the - that Pacific Union sent me the - showed $2300.00 as the amount of annual taxes paid for the year. Pacific Union made a large error on my form -. ... |
Pacific Union Financial, LLC Mortgage loan servicing, payments, escrow account December 14, 2015 - i have a mortgage loan through Pacific Union Financial. I have had the mortgage payment on automatic since - 2014. My payment always get to Pacific Union 2 week before the - of the month. The has been NO interruption. There are months on their record where my payment was either applied to the wrong account, not applied at all, or never received. As a result of their accounting, Pacific Union is asking me for new inflated monthly mortgage payment. Their accounting has caused my account to have an escrow shortage that they want me to pay. They either have very bad accounting, they ar... |
Pacific Union Financial, LLC Mortgage loan servicing, payments, escrow account May 31, 2015 - my name is - - i own the house at - - - - - - -, my mortage company pacific union out of -.well back in - 2014 i received a letter saying that my escow was rasied -. to - a year for hazard insurance but i called my akin insurance and they said that it - a year but pac union is been charging me for - a year i wrote a letter and spoke with pac. union wont chage it and refuse to refund or correct amt.as my pay ment s monthly has gone from -.month to - a month thats - more a year collected my number is - - central time my mortage number i... |
Pacific Union Financial, LLC Mortgage loan servicing, payments, escrow account April 28, 2015 - - 2014 I refinanced my VA loan with a VA IRRRL with Pacific Union Financial - however instead of my interest rate going down it went up. The lender then discovered they could not insure the loan with VA, so the made me refinance, although they fired me - 2014. They could not refinance me until -, so they held the loan in their portfolio - and made us pay the higher interest for those 8 mos. In - they paid my escrow from the old loan, collected escrow funds on the HUD and I 've been paying monthly escrow. My current escrow balance is over $10000.00 ( my RE taxes are only $6500.00... |