Pacific Union Financial, LLC Mortgage Complaint

Pacific Union Financial, LLC Mortgage department,

VA mortgage Loan servicing, payments, escrow account Virginia

I received a letter in the mail that showed that I might be eligible to lower my house payment, so I contacted the number on the letter and spoke to an agent, - - on -. I initially wanted to roll - loans into -, essentially having - big payment but unfortunately I was unable to do so and - advised me to use the payment from - and - towards my car loan. ( He told me that he would be able to close on my house by - and my - and - payment would be rolled pretty much to the end of my loan. ) After sending all the requested documentation, I was under the impression that everything was handled and taken care of. I was advised by - to stop my monthly payment in -. - I started to get calls from Pacific Union regarding my account. I called - and he said to ignore them, that they were just needing my husband 's information to close on my account ( to show his proof of income. ) I sent him the documentation within hours of him requesting it and went on about my business. -


TO CALL TO TELL ME THIS ) and he said not to worry he is going to fix this. The next day, - calls me back and tells me to make my - house payment. It was already after the -. I do not have that money because I was under the impression that I was able to skip my - CONSECUTIVE HOUSE PAYMENTS so I do not have the money needed. He said that he is going to try to close my house by the end of the week. Since - - he has not called to update me nor inform me as to what is going on with my account. I am now two months behind on my house payment, in a financial hardship, physically stressed out over this whole situation and very upset with the service I have received. I am currently - and have a lot on my plate at work so to have someone tell me that they were going to take care of me and have that all been a lie, it is really upsetting. I am seeking guidance in this situation. I want someone to please explain how - - is able to mess customers credit up by essentially painting a picture and having it all be false hope. I made - consecutive payments and am trying to repair my credit and now I have to scramble to see how I am able to come up with some money to pay towards my house until I get paid again in -. I tried reaching a Supervisor in the loan department and have been unsuccessful and the only number that anyone seems to have is - - 's voicemail number.