Review and analysis of over 32 Gift Or Merchant Card complaints against Citibank
Citibank consumers have reported over 32 official complaints related to Gift or merchant card. Out of the 32 consumer complaints against Citibank, 22% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 28% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Citibank Prepaid card managing, opening, or closing account December 2, 2016 - I had a " Thanks for Sharing '' card from Macy 's with $94.00 on it that Macy 's is unable to release funds for. The card was received in - and does not have an expiration. I was charged $25.00 to enroll in this rewards program, and the funds were earned as 10 % of purchases made in - on my Macy 's card. While they can see the funds on the card and say it has n't expired, there is a block on the card as they need to activate it via the card that accrued the points, however they are unable to find my Macy 's card in their system as its been inactive too long. After several attempts wi... |
Citibank Prepaid card managing, opening, or closing account October 3, 2016 - This is about a gift card. The cfpd site says they should be good for 5 years?? Had this card for not even close to a year. It expired on -. I called CITI on -/-/16 and they pretty much said, tough luck it is no good. Its not that is much $ , but the gift card was only some months old.... |
Citibank Prepaid card unauthorized transactions/trans. issues September 19, 2016 - My citi prepaid/debit card expired and they will not reissue the money or replace the money.... |
Citibank Prepaid card fraud or scam September 19, 2016 - I received a Pre-Paid Citi Card ( debit - ) due to a large purchase of a - dishwasher. The card was a $200.00 pre-paid card. I assumed that I could only charge $200.00 and that would deplete the card to zero. Any additional amount that takes me beyond the $200.00 limit should be declined. However, that is not the case apparently. These pre-paid cards are being sold as a " pre-paid '' card, when in fact you can go negative on your balance. Essentially charging more than the limit you are given. Citi-Prepaid says that this happens if there is a charge pending and another charge h... |
Citibank Prepaid card unauthorized transactions/trans. issues September 1, 2016 - I received a prepaid debit card from - and issued by Citi. The card was loaded with a predetermined amount, and specifically states that you can not reload the card or obtain more funds than are listed on the card. The card now has a negative balance. I contacted Citi by phone to determine how this is possible given their rules and that it really should be impossible for such a thing to happen. They stated that I had tried to make a purchase greater than the amount on the card and that it was approved due to a glitch or lack of a mechanism in place by the merchant to check for available bal... |
Citibank Prepaid card managing, opening, or closing account May 16, 2016 - My Citi prepaid card expired ( - - ) as I did not check the date and was saving the same for special day gift. ( balance $96.00 ) I called the customer service and was told that It its expired and nothing can be done and money is lost too. Feel so bad how Citi can do like this. ... |
Citibank Prepaid card advertising, marketing or disclosures March 22, 2016 - they issued my - cards and as I understood that the cards can be expired but not the fund. so when my cards expired, I requested for cards to be reissued and they refused to do so. I would like CFPB to look into this matter and protect me as a consumer fairly so I can get my funds back. Please contact me if you need any further information. ... |
Citibank Prepaid card unauthorized transactions/trans. issues January 29, 2016 - - issued a $50.00 " rebate card '' that showed an expiration date but did not state anywhere on the card that the balance was forfeited at that time. The call center manager - agreed that this was deceptive and had me contact his supervisor, - Agent ID -, a member of corporate support team CITI prepaid. Their phone number is -. The card number is - - - -, - -, - -. This is a horrible practice and should have the same 5 yr ( at a minimum ) time limit that gift cards have as well. ... |
January 12, 2016 - I just tried to use the remaining balance on my - CitiBank gift card but could not as it had expired. I then went to check my balance and saw that my money had been stolen in the form of an " Balance Expiration Fee ''. ... |
Citibank Prepaid card fraud or scam December 31, 2015 - In - 2014 - gift cards I purchased at Home Depo each for $500.00 for total of $1000.00 ended up having a value of $0.00. The store told me the cards were used in California after I purchased them. I always had them in my possession and I believe there is big time fraud going on there with gift cards. My research says people maybe even the mgmt of this company gets the numbers on back of cards re inks cards then innocent people like me get ripped off after buying them for gifts. This was on TV news recently which is why I decided to pursue this a year later. These cards should be lo... |
Citibank Prepaid card unauthorized transactions/trans. issues November 11, 2015 - Through my employer I won a $100.00 gift card and I was allowed to select the card ( SEARS ) that I wanted. My intent was to use the proceeds to make a payment on my Sears Card. There were no disclosures or limitations on used listed at my time of purchase. When I received the card later that day electronically, there was a list of limitation applied. I would not have selected their card had I known what I know now. I went to the my local Sears store and the manager advised me I can only use for purchases. I believe this is a deceptive practice and that it should be investigated. ... |
Citibank Prepaid card managing, opening, or closing account September 28, 2015 - I received a Citi bank Visa pre paid visa card as a rebate from - -. The card had an extremely short expiration date of 6 months. The funds in the account were removed once past the expiration date. Per Federal Regulations I believe the card should not have had an expriation date under 5 years. I have contacted Citi bank who refuses to re instate the funds. ... |
Citibank Prepaid card fraud or scam July 8, 2015 - Redeemed a promotion through - -. I received a $50.00 debit - reading valid thru - ''. On -/-/2015 I attempted to activate the card for use and was told by citibank ( - # - ) that the card was promotional and expired and he would not reissue the card although it still had $50.00 on the card. I explained that the card reads on front that it is a Debit '' - '' for $50.00 and I requested that a replacement card be issued to access those funds on the debit card. He refused stating it was promotional. I understand that debit cards are often handed out as part of ... |
April 12, 2015 - I had a prepaid - card issued to me as incentive from - to purchase their services. I the card was issued by Citi. I never used the card and infact lost it but I recently found a document with the account number and credit amount. I contacted the issuer Citi and spoke to several individuals who reported that the card had expired as of - and the unused balance was surrendered as fees ( $180.00 ). They would not re-issue a card. The last individual I spoke with told me that the card was issued in Pennsylvania so for some reason the Credit Card Accountability Responsibility and Disclos... |