Citibank Prepaid Card Complaint

Citibank Prepaid card department,

Gift or merchant card Advertising, marketing or disclosures California

they issued my - cards and as I understood that the cards can be expired but not the fund. so when my cards expired, I requested for cards to be reissued and they refused to do so. I would like CFPB to look into this matter and protect me as a consumer fairly so I can get my funds back. Please contact me if you need any further information.