Citibank Prepaid Card Complaint

Gift or merchant card Unauthorized transactions/trans. issues

Citibank Prepaid card department,

Gift or merchant card Unauthorized transactions/trans. issues Minnesota

- issued a $50.00 " rebate card '' that showed an expiration date but did not state anywhere on the card that the balance was forfeited at that time. The call center manager - agreed that this was deceptive and had me contact his supervisor, - Agent ID -, a member of corporate support team CITI prepaid. Their phone number is -. The card number is - - - -, - -, - -. This is a horrible practice and should have the same 5 yr ( at a minimum ) time limit that gift cards have as well.

Citibank customer in Minnesota
Jan 29, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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