Citibank Prepaid Card Complaint

Citibank Prepaid card department,

Gift or merchant card Fraud or scam Idaho

Redeemed a promotion through - -. I received a $50.00 debit - reading valid thru - ''. On -/-/2015 I attempted to activate the card for use and was told by citibank ( - # - ) that the card was promotional and expired and he would not reissue the card although it still had $50.00 on the card. I explained that the card reads on front that it is a Debit ''


Debit '' - '', still has funds that I would like access to ; that he was refusing access to funds given to me. This is not a use it or lose it '' situation. I was promised a $50.00 debit - and I would like to use that $50.00 at my leisure and if the card expires, please issue a new - so that I have access to the funds. A promise is a promise.