Review and analysis of over 255 Conventional Fixed Mortgage complaints against Residential Credit Solutions
Residential Credit Solutions consumers have reported over 255 official complaints related to Conventional fixed mortgage. Out of the 255 consumer complaints against Residential Credit Solutions, 22% were disputed by the consumer (i.e. the consumer was not happy with how Residential Credit Solutions responded to their complaint) and 69% were processed in a timely manner. 0% of consumer complaints against Residential Credit Solutions resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Residential Credit Solutions Mortgage credit decision / underwriting May 20, 2016 - Residential Credit Solutions ( RCS ) is not reporting my payment history correctly with the credit bureaus. My loan was transferred from - - - in - -, RCS did not send modification paperwork until -/-/-. The following are the lates showing on file from - - - - - : -, -, -, -, -, -, -, -, -, -, -, -, -, - days during the modification, when they would not allow me to make a payment during this process, so technically there should be no lates on file with RCS. Please review the way this is reporting as it makes no sense... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account March 29, 2016 - The check my bank sent for the regular - payment using - - - - on -/-/- was not cashed, and the mortgage payment showed on the RCS website as past due. I noticed and called them around -/-/-. I was told that they had problems with the mail this month, not to worry, many customers were in my situation, and the late fee will be waived for all their customers. I called again around -/-/-, and was assured again that all is well. on -/-/- the payment was still not posted yet. I called RCS again because I was worried that a 30 day delay in mortga... |
Residential Credit Solutions Mortgage credit decision / underwriting March 16, 2016 - I had a mortgage with Residential Credit Services, the loan was forclosed in - 2010. The home was vacated and returned to the bank. Since that time, I have submitted more than 5 requests to correct the credit file report to -. RCS will not update the account status and continues to show the account as open with a balance owing of $110000.00. The same report to - indicates a closed account with a - balance owing ... ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account March 15, 2016 - Failure by Residential Credit Solutions ( RCS ) to apply an accepted payment to principal, interest, escrow, or other charges under the terms of the mortgage loan and applicable law ( - - - ( - ) ( - ) ) On - - -, we received a Final Escrow Account Disclosure Statement ( Short Year History Statement ) for the reporting period - - through - -. The Final Escrow Account Statement was dated - - -. The Final Escrow Disclosure Statement does not reflect our scheduled - -, - payment that was accepted and deposited by RCS on - - -. This ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account March 12, 2016 - My loan was serviced by Residential Credit Solutions. I tried to work with them, including having the city foreclosure prevention office contact them while I was in the office. The city 's representative spoke to the same person I dealt with, and offered a $10000.00 good faith payment with the request to help me modify my loan. The woman flat-out refused, and when I called her shortly afterward, she first denied having spoken to anyone, then said she had spoken to someone, but that no offer of money had been made ( I was sitting next to the man when he called her ; I did n't tell her that ).... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account March 1, 2016 - This is not directed specifically at Residential Credit Solutions ( RCS ), - -, Texas, rather the regulations as outlined in RESPA and the spirit behind the mortgage transfer rules. My loan has been transferred to -. RCS sent a letter dated -/-/-. The letter arrived at my residence on -/-/-. The transfer to - was effective on -/-/-. The notification by RCS of my transfer arrived just 9 calendar days ( not work days ) before the transfer. In the response that I received from RCS, they claimed that the letter was mailed on -/-/- and that they are not accountab... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account December 3, 2015 - On - - 2015, I found my property at ( RCS Account number xxxxxxxxxx ) listed on - for sale. I contacted RCS mortgage Inc on - - 2015 to find out why the home was listed and the representative confirmed that my home was not listed by RCS and he had no knowledge of that action and the listing agent may have independently taken that action. On - - 2015, I contacted the listing agent to remove that property from the website and or all sites that it is listed on because that home is not for sale. The listing agent stated that she was directed by - - - to list the home ... |
Residential Credit Solutions Mortgage credit decision / underwriting November 27, 2015 - To whom it may concern : My name is - - and I was the owner of a foreclosed property located at - -, - -, CA -. I 've filed numerous complaints with CFPB on my servicer, Residential Credit Solutions , Inc . I am writing to you because I need your help. My servicer, Residential Credit Solutions , Inc ( RCS ) foreclosed on my property illegally. I was in process of a loan modification that was UNDER REVIEW on -/-/2015 after the property sold on -/-/2015. I have tried to get a loan modification numerous times with no success and they finally reviewed my completed ... |
Residential Credit Solutions Mortgage settlement process and costs November 24, 2015 - Had a bathtub flood at home. Insurance paid out - but held by RCS until they could approve/prove work done. THEIR CONTRACTED INSPECTORS HAVE NEVER CALLED TO SET UP CHECK OF WORK! ca n't continue/finish work until they do without losing my insurance payout. ... |
Residential Credit Solutions Mortgage loan modification,collection,foreclosure November 19, 2015 - We have repeatedly requested a reinstatement quote and have attempted to contact our point of contact. Often times, we are unable to reach anyone. When we do, we are told to expect to hear back from them but do not receive any requested information. During the loan modification application process we repeatedly had to submit information and never received a response regarding a trial or loan modification plan. ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account November 12, 2015 - After many months, we were finally able to reach an affordable loan modification with -. But soon after that, - grossly miscalculated our escrow - they charged us $1200.00 per month for insurance instead of the correct amount of $1200.00 per year. Despite repeated efforts on our part, they would not fix the problem, they stopped crediting our payments correctly, and they put us into default. Instead of fixing the problem, they sold our account to RCS, which is now foreclosing on us because of - malfeasance. ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account November 5, 2015 - My home in Colorado was damaged by hail in -, 2014. The insurance company sent me several checks to cover the damage. All of the checks had as a payee the mortgage company, Residential Credit Solutions ( actually, they are servicing the loan ). I endorsed all of the checks, and then sent them to RCS as they requested. RCS is now holding the money in my escrow account, and will not release it to me. The amount of my money which they are withholding from me is $22000.00. I have made several requests to RCS that they send me my money, but I am just getting the royal run around. You should k... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account October 31, 2015 - We have faxed our insurance information to the mortgage company twice. They continue to claim they have not received the information and threaten to buy insurance for us. ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account October 16, 2015 - After having an emergency surgery over the summer I fell behind a house payment. I contacted the holder of the account ( - - - ) and worked with the very helpful and friendly people there to get on a repayment plan to get me caught up and current on the loan by - - 2016. This helped tremendously, but what they did was sell my loan to Residential Credit Solutions ( RCS ). I was sent a letter stating that all payments after the - of - would have to be made to RCS. Now it is the - and RCS is unable to locate my information and - - - can not help me as they have al... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account October 1, 2015 - I have been making an extra principal payment to my mortgage company - Residential Credit Solutions - on the - of every month, clearly marked apply to principal only. '' I just realized that it is n't getting applied to my principal until they receive my next regular monthly payment at the end of each month. They note the additional payment as miscellaneous '' on my account detail but DO NOT reduce my mortgage balance until they apply it with my regular monthly payment. This means that for basically two weeks the money I have sent to reduce my principal is just sitting there. Can they do ... |
Residential Credit Solutions Mortgage loan modification,collection,foreclosure June 14, 2015 - In -/-/- until -/-/-, I was - active duty -. My wife and I had an existing mortgage with - during this period. Due to the financial impact my deployment, we discovered that we were no longer able to afford the payments and approached - for a loan modification. Over the course of the next 2 years, we were strung along by - until they sold the mortgage to Residential Credit Solutions (RCS) who then told us that they were working with us on the loan modification. In reality, RCS has increased our payments and, as we have come to recently find out, has initiated the fo... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account June 12, 2015 - Although the company received a federal wire from the title company on the - of -, they did not post the payment until the -, charging me for an extra day of interest. Refuses to credit back this overcharge. ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account June 3, 2015 - - ) deducted approx. $150.00 in excess of the am't to which I had agreed, - WITHOUT ANY NOTICE, oral or written to me. - is - ( at least ) lender in line. - ( Complainant ) has never had any lapse in casualty insurance, or tax, provision ( s ) for the entire life of the loan! - has taken a chge of $270.00 owed '' for alleged failure to maintain hazard ins on said prop'ty [ defined as - - personal residence - has provided only dunning letters, giving NO information. - that - is specifically attacking - on the basis of 1 ) - and2 ) - Plaintiff in # -... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 28, 2015 - Residential Credit Solutions - RCS - failed to pay my homeowner 's insurance out of escrow last year. The due date for the insurance premium payment was -/-/14, they did not pay until the end of -. Because of this, for approximately - months last year, I did not have coverage on my residence. I had to go through an insurance reinstatement process after RCS finally paid the premium. The same issue happened this year. The insurance premium was due on -/-/15. As of today - -/-/15 -, the premium has still not been paid even though I pay into escrow for this. I h... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 28, 2015 - Residential Credit Solution ( RCS ), a mortgage servicer, placed forced-placed insurance on my property. I do not have a mortgage or loan with this company ; they have no standing to place any type of insurance on my property. The rule on Force-Placed Hazard Insurance became a final rule effective - -, - ( H.R.4173, the Wall Street reform bill entitled, Dodd-Frank Wall Street Reform and Consumer Protection Act '' ). Section 1024.37 entitled Forced-Placed Insurance '' - prohibit a servicer from purchasing force-placed insurance if the escrow account contains insufficient funds to pay... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 20, 2015 - I am currently having - issues with RCS : 1. Their inability to honor my requests to remove PMI from my loan. I 've sent a couple of requests via fax (?!? ) to their Correspondence Department to have PMI removed since I have satisfied their requirements. At no time have they honored my request and have even told me they never received my last - requests. As a result of their ineptitude the most recent payment for -/-/- has not been applied to my account which of course made my -/-/- payment late ... here comes another late fee. 2. They received my - payment on -/-/- for... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 19, 2015 - - - - sold our mortgage to Residential Credit Solutions based in - -, Texas, after a 5 year fight in court under Bankruptcy. A modification was done and accepted. The terms and payment schedule was set and agreed to by all. RCS, is coming back now and charging us for what they called un-applied funds which are 2 months of regular payments. I 've submitted documentation showing all payments have been done per the terms. They are threatening us with acceleration to foreclose our mortgage. And they 're not accepting our regular payment. I think they 're practicing unfair business p... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 16, 2015 - I am disputing all of the RCS Mortgage late payments on my - credit report. This Mortgage loan was included in my Chapter - Bankruptcy which was filed -/-/- and completed successfully -/-/-. The mortgage, initially with - and than with RCS, was included in the bankruptcy. On the bankruptcy its value is $47000.00. On -/-/- there was an Order Granting Relief From - -. This let RCS get the collateral which is the property. In no way does the wording say that the creditor could collect money from the loan, it just gives them the house. Each of the RCS la... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 16, 2015 - My loan servicing was transferred from - - to Residential Credit Solutions , Inc., ( RCS ), in - -. I had hail damage to my property in - that was repaired in the first half of -, before the transfer. - held the insurance payments in escrow releasing about half when the repair contract and other required contract was signed and the remainder when the work was deemed completed. Unfortunately - had co-mingled the funds with another mortgage I still have with them for a rental property that was not satisfactorily completed in that timeframe and as a result I held some of t... |
Residential Credit Solutions Mortgage loan modification,collection,foreclosure May 15, 2015 - My husband lost his job in - 2013. I called RCS that night and explained the situation. They told me they could n't help me until I fell - months behind. Unfortunately we did fall that far behind. I started the making home affordable paperwork. I handed all info into them and every week they state they are missing page - of - or they cant read the bottom of page -. I keep faxing every week. I call them on Monday and fax what they need the next day. By Friday they tell me they need more papers. We met at mediation and their lawyer signed off saying they have all paperwork. - w... |
Residential Credit Solutions Mortgage loan modification,collection,foreclosure May 6, 2015 - I have made several requests for copies of all valuations as the loan servicer is required to provide copies. The loan servicer has ignored all requests. The creditor is required to provide copies of appraisals, as well as other written valuations, developed in connection with the loss mitigation transaction [ 12 CFR 1002.14 ( a ) ( 1 ) ] within three business days. Under the Real Estate Settlement Procedures Act ( Title 12 US Code of Federal Regulations 1024.36 also known as Regulation - ) and the Equal Credit Opportunity Act ( 12 CFR 202 also known as Regulation B ), Valuations Rule ( effect... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account May 4, 2015 - I already disputed this on -/-/2015, but the creditor came back with a form letter response. I do not feel like it was addressed properly. Residential Credit Solutions was in error with their reporting of my credit history. I felt they used unfair practices to create late pays and fees. They 're not helpful when I call to discuss. They changed my ESCRO account minimum threshold years after I was into a loan. That 's what caused a series of late pays that was eventually corrected, never to happen again. ... |
Residential Credit Solutions Mortgage loan modification,collection,foreclosure April 30, 2015 - This complaint is being filed against RESIDENTIAL CREDIT SOLUTIONS ( Lender/Investor/Servicer '' ) on behalf of - - ( Borrower '' ). This complaint is being filed due to violations to the HAMP guidelines concerning the lack of procedures on the bank 's operations. A complete file with all supporting documentation was faxed on -/-/-. On a follow up call on -/-/2015 we were informed because of income. There is no possible way that in less than one week the file was uploaded and reviewed. The denial is arbitrary and predatory but with - it is business as ussual. All we ask f... |
Residential Credit Solutions Mortgage loan modification,collection,foreclosure April 9, 2015 - I had been trying to get a loan modification for a year with Residential Credit Solutions with the assistance of - -.One month before my case went into foreclosure - - called RCS to check status on the process and she was informed the file was in review for a loan modification. Two weeks before they foreclosed on my property, they asked for my income tax returns. They asked me to go to the IRS to get a tax transcript and get that along with a last pay stub. - - called two days later to verify reciept of the transcript and to see if they needed anything for the package, the re... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account April 6, 2015 - My home mortgage loan was being serviced by - - - - -. I inquired with them regarding canceling the PMI insurance from my loan. They asked me to submit in writing a request to cancel my PMI insurance along with a $390.00 check for a new appraisal. I did - on - -, 2014. I was told the process would take no more than 30 days, this was untrue. It was not until - -, 2014 that an appraisal was finally completed of my home. My home valued at $450000.00 well above the previous appraisal, qualifying me for removal of the PMI insurance from my loan. Before honoring my ... |
Residential Credit Solutions Mortgage loan servicing, payments, escrow account March 27, 2015 - I had a mortgage with Residential Credit Solutions. They changed the rules on ESCRO years into the agreement and caused my payment to go up drastically for a few months. This led to a few 30 days and - 60 day late. I refinanced to another bank and have paid as agreed 100 % of the time. I 've since disputed their reporting to my credit. As it turns out, they assigned a 120 day late as their response. This never happened and can be verified. I feel they 're attacking me for complaining. ... |