Residential Credit Solutions Mortgage Complaint

Conventional fixed mortgage Loan modification,collection,foreclosure

Residential Credit Solutions Mortgage department,

Conventional fixed mortgage Loan modification,collection,foreclosure California

In -/-/- until -/-/-, I was - active duty -. My wife and I had an existing mortgage with - during this period. Due to the financial impact my deployment, we discovered that we were no longer able to afford the payments and approached - for a loan modification. Over the course of the next 2 years, we were strung along by - until they sold the mortgage to Residential Credit Solutions (RCS) who then told us that they were working with us on the loan modification. In reality, RCS has increased our payments and, as we have come to recently find out, has initiated the foreclosure process. Please help us! I served my country in good faith and am now being put out of house and home.

Residential Credit Solutions customer in California
Jun 14, 2015

* Source: CFPB Complaint Database

Residential Credit Solutions response to complaint:
Closed with explanation

Consumer disputes how Residential Credit Solutions handled their complaint

Created with Highcharts 4.2.3Residential Credit SolutionsComplaint HistoryComplaints12/20113/20124/20125/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/20152/20163/20165/201605101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Residential Credit SolutionsLoan modification,collection,foreclosure2.9%96.8%0.3%ClosedClosed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure0.2%7.4%6.9%0.6%2.6%0.9%80.5%0.9%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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