Review and analysis of over 7 Conventional Fixed Mortgage complaints against Alabama Housing Finance Authority
Alabama Housing Finance Authority consumers have reported over 7 official complaints related to Conventional fixed mortgage. Out of the 7 consumer complaints against Alabama Housing Finance Authority, 14% were disputed by the consumer (i.e. the consumer was not happy with how Alabama Housing Finance Authority responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against Alabama Housing Finance Authority resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account March 25, 2017 - A company called servi solutions contacted me via mail and claimed my loan had been transferred to them. I then received a bill from my original lender and this new lender raising my concern. I called both companies. My original lender had no record of it being sold and warned me not to send anyone else money unless I received a letter from my current company stating they transferred my loan. I called servi solutions and a woman told me dates it was bought and transferred and seemingly sounded very trustworthy. I called my dad for advice, he said it could be a scam, and looked up servi solutio... |
Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account March 11, 2016 - ServiSolutions is my servicer. They paid taxes of $3300.00 on -/-/- for parcel # -. My tax bill for -/-/- was $590.00 and my property parcel # is -. This error created a negative balance in my escrow account. I received my statement and contacted them in - - to correct the error. It was not corrected until - -, - when they paid $650.00 on the proper tax parcel. This payment came out of my escrow account and included a $45.00 penalty for late payment and $23.00 interest charge on late payment. They did an escrow analysis at the beginning of this yea... |
Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account February 2, 2016 - I had my mortgage with - Mortgage and now it has been transferred -, which is serviced by ServiSolutions. I was not notified of the transfer until the transfer had already happened, and my mortgage payment that I scheduled for - -, 2016 ( which was due -/-/2016 ) did not go through to - because they had already transferred it from that point. I have received nothing from ServiSolutions and have n't been able to pay through them via their site or phone because neither have worked for me ( the site is saying they do n't have my loan and no one is picking up the phone ). I on... |
Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account January 18, 2016 - My mortgage contract specifies that the mortgage company ( ServiSolutions, in this case ) is responsible for paying my property taxes ; however the taxes were not paid, and are now 2.5 months in arrears. I can accept that mistakes happen, and that it may take time to fix said mistake ( s ), but 2.5 months is not an acceptable amount of time for this issue to still be unresolved. As near as I can tell, with the information I have access to, ServiSolutions attempted to pay the taxes ( I assume by issuing a check ), but some error was made and the funds were returned to ServiSolutions and credite... |
Alabama Housing Finance Authority Mortgage loan servicing, payments, escrow account December 10, 2015 - I made the first mortgage payment - - for my first payment due in -. I made the payment online with no issues. I then tried to make my - 2016 payment the first week of - online but - - -, - site would not let me. I tried several more times with no success. I then noticed that it was showing a " - '' balance on the principal. I called the automated line for mortgage help and it stated it was payed in full, which I knew was not correct. On - - I called and spoke directly with - - - personel. They advised me that my mortgage had been sold and they did ... |
Alabama Housing Finance Authority Mortgage loan modification,collection,foreclosure November 3, 2015 - ServiSolutions, the mortgage servicing department of the Alabama Housing Finance Authority, wrongfully foreclosed on homeowner - home located at - - - -, - -, WA -. ServiSolutions failed to timely renew the homeowner 's insurance, then forced-placed more expensive insurance, and then failed to mitigate unnecessary foreclosure by failing to work with homeowner to apply for loss mitigation. Homeowner is - and lived in his home with his - son. ... |