Review and analysis of over 7 Conventional Fixed Mortgage complaints against Waterstone Mortgage Corporation
Waterstone Mortgage Corporation consumers have reported over 7 official complaints related to Conventional fixed mortgage. Out of the 7 consumer complaints against Waterstone Mortgage Corporation, 29% were disputed by the consumer (i.e. the consumer was not happy with how Waterstone Mortgage Corporation responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Waterstone Mortgage Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Waterstone Mortgage Corporation Mortgage application, originator, mortgage broker August 12, 2016 - I was introduced to - - with Waterstone Mortgage at the - T- franchise location by - -, realtor with - with the understanding that he can close on the mortgage loan in -4 weeks. On my initial contact with - - I found our conversation to be somewhat irrelevant since he was trying to know my ethnicity while going over the information, whether I was from -. It was/is my understanding that pre-qualification and the underwriting process for a mortgage loan does not require disclosure based on national origin and thought it was inappropriate for him to inquire about my ... |
Waterstone Mortgage Corporation Mortgage application, originator, mortgage broker March 21, 2016 - Had to prepay for an appraisal In the amount of $400.00 for a loan that I did not close on. When I asked about a refund, I was told that refunds are not given for appraisal. I than asked another lender and was told that if a loan is not closed on, I am not responsible for the cost of an appraisal. ... |
Waterstone Mortgage Corporation Mortgage loan servicing, payments, escrow account October 21, 2015 - In -/-/- I received notice from my mortgage holder, Waterstone Mortgage, that my loan would be transferred to - - on - -, 2015. On - -, 2015 I called Waterstone and spoke with -, who advised me to pay my - - payment ahead of time to avoid having a payment show late during the loan transfer. I did so over the phone, paying $2500.00 on -/-/15. I have confirmation of this payment from Waterstone and the full payment was debited from my account on -/-/15. However, Shellpoint mortgage did not receive notice of this payment at the time the loan transferr... |
Waterstone Mortgage Corporation Mortgage application, originator, mortgage broker September 12, 2015 - We applied for a mortgage with Waterstone Mortgage Co., a broker located in -, FL and they sent the Realtor a pre-approved letter for a $110000.00 USDA loan. With our income we could easily make the $800.00. monthly payments. We supplied them with bank statements and many other things they requested. They had us jumping through hoops for months, -, - and -. We gave them our -, - and - tax returns stamped by the IRS. Supplied them with rental statements and power company statements for 12 months showing that we pay on time. We paid for the inspection and put the $1000.... |