Review and analysis of over 229 Savings Account complaints against Capital One
Capital One consumers have reported over 229 official complaints related to Savings account. Out of the 229 consumer complaints against Capital One, 28% were disputed by the consumer (i.e. the consumer was not happy with how Capital One responded to their complaint) and 100% were processed in a timely manner. 10% of consumer complaints against Capital One resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Capital One Bank account or service account opening, closing, or management August 2, 2016 - In an attempt to resolve a customer service issue with Capital One Bank ( -, VA ), I submitted a complaint to the -, which is now closed. In their response to the -, they submitted personal information in the form of my account application which included my name, DOB, SSN, and address. This information was unnecessary to disclose and should have been redacted. When I expressed concern to Capital One about the mishandling of my information, they told me I had authorized release of such information and that they were compliant with federal law. I believe they have violated my protection... |
Capital One Bank account or service account opening, closing, or management July 9, 2016 - Capital One Bank allowed my - year old, by going online to their site, to set up an online banking link to a custodial savings account with no questions asked and no notification of the adult custodian. He was also allowed to switch from paper statements to electronic with his email address as the recipient, so no one would know. He then was able to make - separate ACH withdrawals totaling $750.00. The " Bankers '' at our branch were mortified, telling us that if he walked into a branch he would not have been allowed to conduct any business without the custodian on the account. They tr... |
Capital One Bank account or service problems caused by my funds being low July 8, 2016 - Capital One direct banking is causing me to be late on my bills, I mailed - money orders totaling $340.00 on -/-/16 and -/-/16 which I faxed over as proof to a supervisor. The website does not specify that they do not accept money orders, I did not receive back until two weeks later with a letter dated -/-/16 stating they do not accept money orders now I am late on several bills because I did not have the funds to replace the money orders, the manager claimed they do not accept money orders because they could be fraudulent but I actually signed my money orders and I had ... |
Capital One Bank account or service deposits and withdrawals July 1, 2016 - - - - opened an online savings account with ING in - -. This account was immediately linked to a checking account at - - -. The ING account was taken over by Capital One when it purchased ING. On - - -, we attempted to make an online transfer of $700000.00 from the linked - - - account into the Capital One account. On the afternoon of - - we received an email from Capital One that the funds were being held until we call them. They stated that the hold had something to do with a credit check they performed, which we did not authorize. We called ... |
Capital One Bank account or service problems caused by my funds being low June 22, 2016 - Capital One Direct Banking claims they never received a deposit of $170.00 money order by mail which was sent a week again and I did another moneyorder for $170.00 priority mail, now they are returning my items but they are affecting my credit. The post office advised it was received but the bank now claims they do not have it. I need to be able to pay my bills but according to the the person I speak today advised no deposits since -/-/- but I received a direct deposit to the account on -/-/16, I do not believe, I have been a customer for 10 years but they are causing my credit ... |
Capital One Bank account or service deposits and withdrawals June 14, 2016 - - -, - Complaint against Capital One Bank On - -, -, - -, -, - -, - and - -, - a person named - from - repeatedly called me numerous times from no reason. This person just want to harass me. He left several harassing voice mail which I did NOT answer. On - -, - I answered this person regarding the stolen funds at Capital One bank since - -, - and - -, - by a theft - -. I clearly told this person named - representing Capital One Bank to return my stolen funds including the following terms and conditions : Acc... |
Capital One Bank account or service deposits and withdrawals June 8, 2016 - On -/-/-, I opened a Money MAret accoutn with Capital One Bank. The initial deposit was $25.00. They sent me a letter notification that the account was the account was in deed opened and the balance was available for use. For unexplicable reasons, they proceeded to close the account, but still keep sending me bank statements. I have called multiple times to request my reimbursement of $25.00 but as on Today -/-/-, the money is still on their possesion.... |
Capital One Bank account or service deposits and withdrawals June 3, 2016 - I went to withdraw money for my - told father from Capital one bank, located at - and - - - - NY -. I have power of attorney which was filed with this same branch office. I have been going in for a year making monthly withdrawals with no problems. Lat month I went in to make a withdrawal and the teller named - said I was not on the account and said I couldnt withdraw funds. I told her I was POA and that I have been coming in for a year. I said the POA was submitted to this branch and I even told them where it was kept ( it the file cabinets ) After 4o minutes I made the... |
Capital One Bank account or service deposits and withdrawals May 3, 2016 - Missing Funds. Funds that were requested to be transferred were lost by Capital One 360 Bank ( routing number:- ) I initiated an online transfer of funds from Capital One 360 Bank ( from the - Bank - ) to - Bank - - -, 2016. On - -, 2016, the - Bank online transfer details indicated that the complete date of this transfer was - -. Also on - -, Capital One 360 Bank records indicated that the requested amount was withdrawn by - Bank. On the weekend of - - or -, I closed the Capital One 360 Account believing the - Bank statement that they r... |
Capital One Bank account or service deposits and withdrawals April 15, 2016 - Someone fraudulently withdrew money from my savings account. ... |
Capital One Bank account or service account opening, closing, or management March 24, 2016 - I responded to a letter I received from capitalone360.com offering ( among other amounts ) a $500.00 credit to a newly opened savings account with a $50000.00 deposit. I tried unsuccessfully to accomplish this on their website. So I called them and was walked through the steps to, supposedly, insure it would n't happen again. I gave them my account number at - to use to transfer the $50000.00. Then I got an email from them stating that to accomplish the transaction, ( from the email now ) : " Hang tight. Within 2 business days Capital One 360 will make - or - small test deposits... |
Capital One Bank account or service account opening, closing, or management March 8, 2016 - Dear BCFP, On - -, 2015 my sister and I filed our first request to access our mother 's " 360 account '' with Capital One Bank. -. On - -, 2015, we submitted - required documents : our power of attorney document and the required document for power of attorney that is specific to Capital One. We have been told at every turn that these are the only documents needed. Since - -, 2015, we have re-submitted those documents multiple times ; we have called many times ; we have done everything by the book and by Capital One 's rules. They still wo n't give us access. I ca n't ... |
Capital One Bank account or service account opening, closing, or management March 2, 2016 - Capital one 360 shut down my savings account and credit card accounts without giving me a reason. I had alot of points on my credit card that I had not used, they even ran my credit which now shows on my credit report. They are not giving me a reason as to why they have closed all my accounts ... |
Capital One Bank account or service account opening, closing, or management February 19, 2016 - On - -, - I found out that Capital One bank put hold on all checking account I had. I immediately contacted bank via secured chat because I can not reach anyone over the phone. My depost $240.00 showing totally unavailable which make me extremely upset due to terrible banking experience with this bank before. I had made several complaints against this bank due to stole funds against my will on - -, - for total $80000.00 plus all lost interest earning for 2.5 years total $8000.00 and travel expense to branch 7 times to collect stolen funds. This bank never change its sto... |
Capital One Bank account or service account opening, closing, or management February 16, 2016 - I opened a savings account with Capital One 360, looking to get their signup bonus. On the account confirmation screen after I had successfully opened the account, it confirmed that I could earn a bonus by maintaining a certain balance for 90 days. I then transferred $36000.00 into the account and called in to confirm that it would all qualify for the promotion. I was told that I had an ING savings account 8 years ago, which disqualified me from the promotion, even though it clearly stated on the confirmation page after I opened the account that I was eligible ( I have a screen shot of this ... |
Capital One Bank account or service account opening, closing, or management February 11, 2016 - CapitalOne has effectively " seized '' $50000.00 from me, having withdrawn said funds from another institution to fund a new savings account, but then refusing to provide me access to these funds while also refusing to return the funds from whence they came. CapitalOne mismanaged the account application process ; CapitalOne has failed to take concerted action to rectify the issue ; CapitalOne has provided incorrect/incomplete/inaccurate information at every turn ; CapitalOne has changed their story with every missed promise ; CapitalOne has wasted hours of my time as I have worked to recti... |
Capital One Bank account or service account opening, closing, or management February 9, 2016 - My wife and I opened a joint savings account on - -, 2015, seeking to take advantage of a bonus offer that we received from Capital One via e-mail. The offer we received via e-mail is at the following URL - When we received this e-mail, we had been looking at other savings accounts at other financial institutions. This offered the best bonus, and we decided to take advantage of it. To make the qualifying deposit, my wife transferred funds from her personal savings account at another financial institution to my checking account at the same financial institution. We then opened the join... |
Capital One Bank account or service account opening, closing, or management February 6, 2016 - I have a - IRA with Capital One 360. My mobile app states my account is inactive and that I need to make a deposit or transfer to make it active. When I try either option it tells me to go to a Capital One ATM. There are no such machines in my state. I have now called this institution 6 times to get NO RESOLUTION! When I call I get transferred from person to person and explain my question over and over. In fact one agent even went so far to tell me I have no such account! ... |
Capital One Bank account or service account opening, closing, or management February 5, 2016 - My father died -/-/- and is survived by my mother. My parents have joint savings account with Capital One Bank ; this is their only source of liquid funds. My mother - and has -. My parents intended that I handle their business affairs when they were unable to do so, and gave me a [ dual ] durable power-of-attorney prior to my fathers death. Mother is unable to deal with her own business affairs. To be able to pay for her ongoing living and medical expenses, I submitted a copy of the dual POA to Capital ONe Bank in addition to another legal form they requested on -/-/-. On ... |
Capital One Bank account or service account opening, closing, or management February 2, 2016 - My wife and I each opened a Capital One 360 Savings account that had a bonus offer if we kept the account open for at least 90 days. Today they refused to pay me my bonus on the following grounds : I used to have an ING Orange Savings account, which I closed shortly after ING ( USA ) was bought by Capital One, and the terms of this bonus was it had to be your " first 360 Savings '' account. Since I never opened a Capital One 360 Savings account before, I had no idea I would not qualify. Their disclosure states " If you qualify for a bonus, Capital One 360 will deposit the bonus money into your... |
Capital One Bank account or service account opening, closing, or management February 2, 2016 - I opened up CapitalOne 360 Savings account in - 2015 after seeing advertisement on-line. Bank promised $500.00 bonus after keeping - in the account for 90 days. I called them couple times to confirm the ad. Now, Bank is claiming that I am not eligible for bonus because I had savings account with ING bank 15 years ago. ING bank is now part of CapitalOne. I also was told that I have 30 days to transfer all the money to the account. Bank is saying that it is only 10 days. I believe CapitalOne is not playing fare and tricks customers with small prints and misleading information over the p... |
Capital One Bank account or service account opening, closing, or management January 26, 2016 - Did not receive the promised bonus for depositing a certain amount into the savings account ( Promo Code - as mentioned in the letter sent to me ) ... |
Capital One Bank account or service account opening, closing, or management January 15, 2016 - Sometime during the week of - -, I contacted CapitalOne bank to close a savings account I had in -. Because I had to have the balance mailed to a different address than the one on record, they told me the address change would take 10 days, after which the account would be closed and a check mailed to the new address in Florida. The account reflects that the account was closed on - -. A second check for a lesser amount was also issued for the interest earned but not recorded at the time of closure of the account. To date, I have not received the money. I called about it during th... |
Capital One Bank account or service account opening, closing, or management January 8, 2016 - I have been trying for over two months to close an online savings account my late mother had with Capital One. By way of letter dated - -, 2015, I sent the bank a letter of instruction, along with an official death certificate and an original court -issued letters of administration. I received the originals back, along with a letter from the bank dated - -, 2015, indicating the information was being forwarded for remaining account settlement. After waiting a month, I called Capital One, and was told the department handling the account had no record of receiving my information. By l... |
Capital One Bank account or service account opening, closing, or management January 8, 2016 - I opened an saving account with Capital 360 online. In the bank 's advisement, it says there will be $100.00 bonus if I deposit new money $10000.00 for 3 Months. I deposited $10000.00 on - - 2015, but did n't see the bonus right now. I would like band give me the $100.00 bonus with promised in advertisement. Thanks, - - ... |
Capital One Bank account or service deposits and withdrawals December 24, 2015 - -On -/-/- I ordered ACH push transfer from my Capital One 360 Savings account into my - - account. -On -/-/- the funds were credited and available in my - - account. -On -/-/- I closed my Capital One 360 - account. -On -/-/- the funds were withdrawn WITHOUT MY CONSENT from my - - account back to Capital One. -On -/-/- a Capital One representative confirmed by phone that Capital One reversed the ACH push transfer ordered on -/-/-. They executed the reversal without my consent or previous request. The Capital One representative said they do ... |
Capital One Bank account or service account opening, closing, or management December 16, 2015 - Set up new personal account at Capital One 360 with $500.00 cash. The agent did n't disclose that opening funds would be locked for 14 days. No access. ... |
Capital One Bank account or service deposits and withdrawals October 30, 2015 - I have an online savings account at CapitalOne360.com - originated from INGDirect which was bought out by COBank ). I make monthly deposits into the account and regularly make withdrawals into my - bank account ( linked to the savings account ). On - I scheduled a withdrawal from CO360 to the - account to drop into - on -. This morning, I logged into - and it was n't there. I then logged into CO360 and it was n't there either ( see attachment ). I called - and they said it was n't in the - for today at all. They had no evidence that it was anywhere. I then called CO3... |
Capital One Bank account or service account opening, closing, or management October 21, 2015 - I opened CapitalOne 360 Savings on during -, 2015. As per this account terms and conditions - I was suppose to get $500.00 bonus if i deposit $50000.00 within 10 days which i did. -Here are the terms and conditions:1. Open your first 360 Savings account by -/-/2015 - - EST. 2. Deposit $5000.00 or more from an external account within the first 10 days of opening and maintain that balance daily for 90 days to qualify for a $50.00 bonus. If you deposit and maintain $10000.00 or more daily for that same period of time you 'll earn $100.00, and so on upto $500.00 t... |
Capital One Bank account or service account opening, closing, or management October 19, 2015 - Capitol One offered a $500.00 incentive if I deposited $50000.00 for 90 days. I deposited $50000.00 on - -, 2015. It has been 90 days and I am told that it will take another 25 days before they will deposit the $500.00 into my account. I believe that this is false advertising. ... |
Capital One Bank account or service account opening, closing, or management October 16, 2015 - Received letter for my mother, who is now - and -, that CapitalOne360 had an account in her name about to be turned over to the State of New Jersey. I am Power of Attorney and have sent Capital One the forms and notarized signature, authorizing me to assume control. My problem is that CapitalOne says I need to talk to the Security Team before I am authorized. Am happy to do this, but they do not answer their phone, they do not call me back. Contacted a manager, -, in Customer Service, and he said he would try to connect me to them. But to no avail. Been on hold with him for 15 minutes... |
Capital One Bank account or service deposits and withdrawals September 23, 2015 - On - -, 2015 I received immediate retaliation because I went to local branch to ask my stolen funds as I reported to CFPB before. The interest earning on my account dropped from 1.1 % to zero percent. On - -, 2015 I was called by Capital One representative regarding lost interest $6.00 on my account from - -, 2015 to - -, 2015. Because I reported the previous theft activities causing me the loss $68000.00, $1100.00 interest, $30.00 transpotation expense to go to branch 3 times, and $200.00 per hour to collect this debt. I received immediate retaliation from th... |
Capital One Bank account or service account opening, closing, or management September 8, 2015 - A Virginia based bank, Capital One 360 has run and continue to run a promotion offering a various bonuses for opening a Savings account. Today my husband and I called the bank to take advantage of its CHALLANGE EVERYTHING YOU 'D E-PECT IN A SAVINGS ACCOUNT '' promotion. Imagine our astonishment and disappointment to find out that we do not qualify for the promotion because my husband and I had - Savings accounts from a different financial institution some 14 years ago. The Capital One 360 phone representative seems to have an unfettered access to the financial data which we never consented... |
Capital One Bank account or service account opening, closing, or management July 9, 2015 - I received invitation from Bank to open Savings Account through - mail. I applied Online for savings Account, I met with an error and it advised me to call them. When I called them, they denied the Account opening saying I do not have sufficient history from third party regarding my SSN. I asked them if they can send an email about denial or if I can send more documents, proof to satify requirements. They simply said No for everything and denied Account opening. They simply said we cant help. I have excellent credit rating and I am clueless about what happened. ... |
Capital One Bank account or service account opening, closing, or management July 1, 2015 - I opened a CapitalOne360 account yesterday and set up an ACH draft tomy credit union. I specifically asked when the ACH would occur and theyexplained that they would first send two small deposits to the credit unionand then I would have to confirm '' those deposits before the initialtransfer to my new account would occur. This was confirmed by anumber of web pages on their www.capitalone360.com web site. This morning, less then 24 hours after opening the - account andwith no small deposits to confirm, they drafted my checking account for $50000.00 which caused me to incur a transfer fee ... |
Capital One Bank account or service account opening, closing, or management June 8, 2015 - I deposited some money with Capital One 360 to try it out about a year ago. I called today to tell them to close the account and send me my pitiful account balance. I was told that I have to validate the test deposits before I can close my account and get my money back. So they had no problem taking my money in the - place, but when I want it back I have to jump through hoops to get it. I have never heard of this process with any other institution. It is not about the money, it is about the stupid process to get my money back ... I thought they were No Hassle '' ... |
Capital One Bank account or service account opening, closing, or management May 9, 2015 - Hi. We are - - - -. On Friday, -/-/15 - - Pacific time, we called ING Direct bank to close our savings accounts. ING Direct - bank is an online/internet bank that is now owned by the Capital One bank. Our call was routed to a representative named -. - without our permission opened a new account for me ( - ). Her action is the exact opposite of what we intended to accomplish. We believe the bank records telephone conversations and our equest is that someone listen to the recording. At the end of the call - transferred the call to the security department to... |
Capital One Bank account or service deposits and withdrawals April 11, 2015 - I - - HAD $1500.00 DOLLARS TAKEN FROM MY SON ACCOUNT BY CAPITAL ONE BANK LOCATED AT - - -, VA - THE BANK CHARGED MY ACCOUNT MONEY THAT SHOULD HAVE NOT BEEN TAKEN OUT DEBTING MY SONS ACCOUNT, I WOULD LIKE MY SON MONEY PUT BACK INTO HIS ACCOUNT PLEASE THIS BANK IS A RIPP OFF CHARGING UNREASONABL FEES,- THE MONEY WAS TAKEN FROM ACCOUNT # - MY SONS ACCOUNT FOR SUPPOSELY ACCOUNT - THE AMOUNT TAKEN WAS $1500.00 PLEASE HAVE PUT MY SONS MONEY BACK PLEASE. ... |