Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Savings account Account opening, closing, or management California

Hi. We are - - - -. On Friday, -/-/15 - - Pacific time, we called ING Direct bank to close our savings accounts. ING Direct - bank is an online/internet bank that is now owned by the Capital One bank. Our call was routed to a representative named -. - without our permission opened a new account for me ( - ). Her action is the exact opposite of what we intended to accomplish. We believe the bank records telephone conversations and our equest is that someone listen to the recording. At the end of the call - transferred the call to the security department to finish the transaction. Our thought was that the final step was required to close-out the account. - transferred the call to - in the security department. - said he does n't understand and that it show on his screen that we tried to open an account and that the call was transferred to him due to security issues regarding opening an account. - mentioned that once our call ends he will talk to - regarding why she tried to open account ''! We thought the matter was resolved with - 's help. Howeever, about - hours later we received an Email from Capital One - ING Direct - - that in order for us to finish setting up our newly created account we need to call the bank. Let us repeat, WE DID NOT call to open an account. The intention of the call was the exact opposite, we called to close our accounts!