Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Savings account Account opening, closing, or management Virginia

CapitalOne has effectively " seized '' $50000.00 from me, having withdrawn said funds from another institution to fund a new savings account, but then refusing to provide me access to these funds while also refusing to return the funds from whence they came. CapitalOne mismanaged the account application process ; CapitalOne has failed to take concerted action to rectify the issue ; CapitalOne has provided incorrect/incomplete/inaccurate information at every turn ; CapitalOne has changed their story with every missed promise ; CapitalOne has wasted hours of my time as I have worked to rectify the fallout from their errors. I want : My funds returned to my control ; CapitalOne management and potential customers to know of CapitalOne 's own incompetence ; Government overseers to be aware of and CapitalOne 's incompetence and abuse of my trust and the protections afforded to citizen customers, and for them to be


Timeline of Events ( all dates/times Eastern US, all individuals named below are CapitalOne employees ) : - - 2016 : I opened a savings account to capitalize on a " new customer '' bonus ( $500.00 ) advertised as being available 90 days after opening a savings account. I am informed CapitalOne " prefers '' ( i.e., does not require ) that the new account to be funded from a checking account. CapitalOne accepts my source bank/account details even after I specified I was funding from a savings account. - - : $50000.00 in funds are transferred from source savings account via ACH transfer ; No trivial " verification '' deposit ( s ) is posted to the source bank savings account, an amount ( s ) which I am supposed to report back to CapitalOne to confirm ownership. o/a - - : Call CapitalOne to inquire about missing verification deposit ( s ) and am informed this can take some time for CapitalOne to execute, even though I advised that the $ - principal amount had already been successfully withdrawn. - - : Learned from funding bank that the verification deposit ( s ) had been rejected because CapitalOne had designated they were for deposit to a checking account ; Source bank was unable to confirm amount ( s ) rejected ; - # - at CapitalOne then tells me my $ - deposit is frozen - will not be released to me OR returned to source account until I confirm control of source account - that evening I fax a statement obtained from source bank proving withdrawal of the $ - as instructed by -, who said confirmation would take one day to complete upon receipt of proof of transfer/ownership. - - : - # - informs me that confirmation can take up to seven days. - - : CapitalOne sends email confirming that their investigation into recordings made when I opened the account confirm my recitation of fact. I also learn that CapitalOne has an additional 30 days to pay the interest bonus beyond the 90-100 days required to qualify. - - : - # - advises that with or without the proof of ownership I faxed on - -, the hold on my funds will expire the next day and I will be able to establish an ACH link ( with a checking account this time ) which will enable me to withdraw my money. - - : The lock on my funds has NOT been lifted. - # - advises that the verification team is overwhelmed with work and now 7-10 days are required. I inform CapitalOne that I have made my last call to CapitalOne and will now be filing a formal complaint with the Bureau of Consumer Financial Protection.