Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Savings account Problems caused by my funds being low Illinois

Capital One direct banking is causing me to be late on my bills, I mailed - money orders totaling $340.00 on -/-/16 and -/-/16 which I faxed over as proof to a supervisor. The website does not specify that they do not accept money orders, I did not receive back until two weeks later with a letter dated -/-/16 stating they do not accept money orders now I am late on several bills because I did not have the funds to replace the money orders, the manager claimed they do not accept money orders because they could be fraudulent but I actually signed my money orders and I had to put my contact information on it so this is not true. Then another manager advised me based on the type of account that I had, they ca n't accept money orders. It seems to me that no one knows what they are talking about and I also just found by supervisor on Wednesday that my account could be shut down due to government regulations because I am using this as a checking account instead of a savings account which I advised them my current checking account is overdrawn by $450.00


for 10 years, I also have a credit card with them. I also had to pay a $28.00 wire fee and I had to take off work to do it because my bank will only do transfers from - Monday through Friday, and a certified check would have been cheaper but Capital One advised me it can take up 3 days for the money to post. Most banks do not do bank wires for balances less than $10000.00 but my bank granted me an exception. I was also advised on Wednesday that I could transfer to a - checking account but I was never given that option before. This is has cost me financially I now have to try to play catch up because several of my payments were returned and now some creditors are making me do money orders with them. This is bad customer service. I also have a Capital One credit card that has put - credit marks on my credit and it is past due, I need both of them removed because this was not my fault. I can fax Capital One a copy of the negative bank balance plus the wire fees, I have not been credited for all the bank return fees like I was advised that I would be.