Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Savings account Account opening, closing, or management Texas

I responded to a letter I received from capitalone360.com offering ( among other amounts ) a $500.00 credit to a newly opened savings account with a $50000.00 deposit. I tried unsuccessfully to accomplish this on their website. So I called them and was walked through the steps to, supposedly, insure it would n't happen again. I gave them my account number at - to use to transfer the $50000.00. Then I got an email from them stating that to accomplish the transaction, ( from the email now ) : " Hang tight. Within 2 business days Capital One 360 will make - or - small test deposits ( each less than $1.00 ) into your personal checking account. Check your account for the test deposit ( s ) by calling or visiting their website.


Click the 'External Accounts ' tab, select 'Unconfirmed ', and enter the amount ( s ) on the next screen. '' ( end email ) These test deposits did n't occur and, in a few days, I got this email from capitalone360.com : " We wanted to let you know that your recent electronic transaction was returned by your external financial institution. We adjusted your Capital One - account accordingly. If you have any questions about the returned transaction, please contact your financial institution. You can also sign in to capitalone360.com to review your account information online. '' ( end email ) When I contacted - via online " secure message, '' I was told there never was any attempt from capital one to deposit funds in my account, nor was there a record of them attempting to transfer the $50000.00. Bottom line is that I feel like - - have thwarted my attempt to take advantage of their offer because demand for the " free money '' was so great. The letter I received in early - I believe, stated I had until the end of - to take advantage of this offer. I did n't begin my efforts to open the account until - - so they would already have had several weeks to accept ( or reject ) others efforts to take advantage of the offer and realize the high demand. Have you had any other people complain about this? Regardless, I would appreciate your investigation into the matter.