Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Savings account Account opening, closing, or management Oregon

My father died -/-/- and is survived by my mother. My parents have joint savings account with Capital One Bank ; this is their only source of liquid funds. My mother - and has -. My parents intended that I handle their business affairs when they were unable to do so, and gave me a [ dual ] durable power-of-attorney prior to my fathers death. Mother is unable to deal with her own business affairs. To be able to pay for her ongoing living and medical expenses, I submitted a copy of the dual POA to Capital ONe Bank in addition to another legal form they requested on -/-/-. On -/-/-, I called Cap One to check on status of the documents I had sent. I was told by rep that the POA was confusing and needed more specific workding but he could not tell what wording was needed. I called back [ -/-/- ] and talked to rep to get clarification ; he referred me to rep [ manager ] and I was told that the POA was not acceptable but they could not tell me what workding or format would be acceptable. Over the next week, I drove


I sent Cap One the new POA and the death certiificate as requested by the customer service representatives. I requested something in writing from Cap One to confirm they had received the documents. I did not receive a confirmation. On -/-/-, I called Cap One to check status of POA ; I was told it was in the legal department, in process and nothing can be done to speed the process. I emphasized the time critical nature of this [ both verbally & writing ]. On -/-/-, I called Cap One again to check the status of the POA. I was told it was still in process but I should hear something in the next two days. On -/-/-, I sent a letter to the CEO of Cap One expressing my frustration and asking for his help to expedite the process. On -/-/-, I received a call from Cap One Corp office asking me to call back. On -/-/-, I called the corp office and I was told they had never received the documents I sent on -/-/-. On -/-/-, I resent the documents via email attachment and the corp office confirmed that they received them and ghe documents were being reviewed by the legal team. On -/-/-, Cap One called to tell me the POA documents were unacceptable. I asked what wording or format would be acceptable and I was told they could not give legal advice but that some workding more specific to having authority to do banking might help.