Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Savings account Deposits and withdrawals New York

- - - opened an online savings account with ING in - -. This account was immediately linked to a checking account at - - -. The ING account was taken over by Capital One when it purchased ING. On - - -, we attempted to make an online transfer of $700000.00 from the linked - - - account into the Capital One account. On the afternoon of - - we received an email from Capital One that the funds were being held until we call them. They stated that the hold had something to do with a credit check they performed, which we did not authorize. We called the number in the email and were directed to a voicemail, and left a message. Later that day we also responded to the email requesting that this situation be resolved. Two days later, - -, I went with my controller, - -, to a local branch of Capital One and spent 45 minutes attempting to have them help us resolve the situation. An officer in the bank made a phone call and was put on hold, we said we will go back to the office while they try again and will


line. After waiting for - minutes on hold. I told the representative I could not wait any longer, and to please call me back when the process was complete. He responded that if we were to hang up, the process would start over again. Not only are they holding my money hostage, they also insist on holing my time hostage in order to get this issue resolved. - also indicated that the transfer was flagged randomly, and not because of the any credit check as stated in the email. I had no choice but to hang up so that I can continue to run my business, and not be held hostage by a convoluted and inefficient system present at Capital One. There was no reason for the transfer to be held up other than random chance, and there is no reason why I need to stay on hold after confirming my information while the problem gets sorted out, and my money released.