Capital One Bank Account Or Service Complaint

Capital One Bank account or service department,

Savings account Account opening, closing, or management Kansas

I opened a CapitalOne360 account yesterday and set up an ACH draft tomy credit union. I specifically asked when the ACH would occur and theyexplained that they would first send two small deposits to the credit unionand then I would have to confirm '' those deposits before the initialtransfer to my new account would occur. This was confirmed by anumber of web pages on their www.capitalone360.com web site. This morning, less then 24 hours after opening the - account andwith no small deposits to confirm, they drafted my checking account for $50000.00 which caused me to incur a transfer fee of $3.00 at the credit union andexposed me to additional fees had I not caught this situation at once. I am concerned that their web site and call center staff are eitherintentionally or inadvertently providing incorrect information at thepotential expense and inconvenience of consumers and I would like my $3.00 back. This is not about the $3.00 but the principle of what they aretelling their new accountholders both personally and on their web pagesand their response to my concerns which involve hiding behind '' procedures '' rather than just acknowledging the issue and refundingmy fee. I escalated the matter to a manager who also stonewalled untilthey could conduct research '' into the matter.