Review and analysis of over 11 complaints against Citibank
Citibank consumers have reported over 11 official complaints related to Trouble with how payments are handled. Out of the 11 consumer complaints against Citibank, 27% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 9% resulted in non-monetary compensation.
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Citibank Student loan dealing with my lender or servicer trouble with how payments are handled April 10, 2017 - Citi bank loan number - for $6900.00 transferred the loan to - and they illegally posted in on my credit -/-/2017 causing my credit score to drop with all - reports by - points This is the same existing loan that has been on my credit for seven years due to drop off that we just investigated a month ago. since investigation they reported as a new credit collection. This loan is to fall off -/-/2017 please confirm this date as well. please look into this - I would like it removed. This loan has a drop... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled February 7, 2017 - I have made Extra payments to be applied to my principal balance and have selected that option. Citibank keeps putting it towards my Monthly balance. This is - me up to pay off my balance quicker.... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled December 3, 2016 - I sent in the payment that was due for the month. The payment contained a little extra with a note, " apply excess to Loan -. '' Instead of applying the amount due to each separate loan and the extra to this specific loan, it applied it all to Loan -. We received calls saying that it was past due and asking to collect. When asked the last payment they could see that it was improperly applied. We were then told to change where we sent the money and to add the -- at the end of the payment so that it would be applied to all. The -- has already been added as requested earlier as this h... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled October 24, 2016 - I settled - CitiBank accounts with - - - back in - 2007. I attached proof of the settlement. But every time I dispute the balance on my credit report, it comes back verified. Therefore, I need this account to be deleted from my credit report for reporting inaccurate information that was clearly not verified or an investigation done. I am including a screen shot of what my credit report looks like on - through -.... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled September 12, 2016 - I 've been paying off my Citibank student loan on time through an automatic transfer from my bank account for the last 4 years with the same rate. Recently, I received a call from a debt collector so I investigated what was going on in my account. Turns out, my interest rate increase from 7.25 % to 7.5 % in - 2016. Because of this increase my bank did n't transfer the proper minimum amount which led to a small fee adding up over time and the debt collector call 5 months later. I went ahead and paid the balance but continue to receive calls from the debt collectors 5x or more per day. The on... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled September 7, 2016 - They continue to apply the loan payment incorrectly despite specific directions on the check and multiple contacts and notes on the file with customer service. This has made it past due on multiple occasions. The check clearly states to " apply excess to loan x '' as it is our plan to put even a little extra money to help pay it off early. Yet they continue to apply the entire amount to loan x making us " delinquent '' on the other accounts. I have spoken with multiple representatives who have verified that they understand what it means to apply excess to loan x. As this has necessitated calli... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled August 12, 2016 - I currently have an outstanding student loan with Citibank. In - 2014, I spent time reviewing my account online in search of a method to increase the auto-debit from the minimum payment to a higher amount, like banks allow you to for credit card payments. I could not find this functionality and so I called the customer service line to inquire how to do so. The customer service representative advised accountholders could not do that on their own, but the customer service representatives could at our request. Therefore, I requested the amount to be withdrawn each month be $150.00 and the ad... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled May 17, 2016 - Dear who may concern, I took a student loan from the city bank in -/-/-/-/-/- and paid the full amount to close the account in -/-/-. However, the City Bank made a number or errors that prevented me from closing my account at that time. First, City Bank did n't provide important information to me. For instance, I submitted payment in -/-/- to close the account. However, only in - -, Citi Bank contacted me and explained that this amount was not applied to the principal as instructed and to close the balance on - loan, but applied by Citi Bank as a payment of futur... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled April 19, 2016 - Explain to me how I am years ahead in repayment. My income is up, my credit is up, I am paying still more early and my interest rates on my loans go up on me. This is just squeezing more money and trying to claim oh its the market. No its a bank wanting more money when its already made - in interest off me on student loans. And I do mean thousands made off me. ... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled April 15, 2016 - The student loan that I 'm complaining about. Transferred my account without me being informed by phone or letter. Then they put a 30 day late on my account this is from 2009. They closed the account and now it 's been updated on my rcredit report as of this week cause I disputed they in accuracy on my report. I do n't own this account and I do n't owe them anything. They even said on my credit report that I 'm not responsible for this debit. Can you please help me to get this removed. It 's showing on all - credit reports now. Please help. When I called - and - they told me I had to ... |
Citibank Student loan dealing with my lender or servicer trouble with how payments are handled April 13, 2016 - I signed on for a private student loan with Citi Bank with my parent as a cosigner. My parents declared bankruptcy but did not include the loan in the bankruptcy as part of what would be paid. I am now unable to make payments on the loan or even receive any other information on the loan aside from the balance and from my understanding it will go into default after the bankruptcy ends. The only information I 've been able to gather from the loan is the balance, that it exists and that it is in " bankruptcy deferred default ''. The interest rate ( or historic interest rate ), or any other info... |