Review and analysis of 12 consumer complaints against Vermont Student Assistance Corporation
Out of the 12 consumer complaints against Vermont Student Assistance Corporation Student Loan, 42% were disputed by the consumer (i.e. the consumer was not happy with how Vermont Student Assistance Corporation responded to their complaint) and 100% were processed in a timely manner. 8% of consumer complaints against Vermont Student Assistance Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 17% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 7 |
| Can't repay my loan | 5 |
Vermont Student Assistance Corporation dealing with my lender or servicer received bad information about my loan January 10, 2017 - I have worked for the Federal Government for 17 years and the - - - says that I do not work for a qualifying agency. I work under -. - - - for - - and - -. It IS a qualifying federal agency. I have made over - qualifying payments. It is obvious that the legislation is not backdd by proper funding. It will be a war to make them forgive my loans.... |
Vermont Student Assistance Corporation dealing with my lender or servicer having problems with customer service December 27, 2016 - This is my 3rd complaint I 'm filing against the Vermont Student Assistance Corporation ( VSAC ). This is not a duplicate complaint, as VSAC asserted when I filed my 2nd complaint in - -. To note - I have escalated this matter to my State of Vermont Legislators and they were somewhat helpful. My emails reporting this matter to some members of the VSAC Board of Directors went mostly ignored. - -, the General Counsel for VSAC, has stated that VSAC will not allow me to utilize the remaining months of reduced payment forbearance that remain on my private student loan accounts. When I... |
Vermont Student Assistance Corporation can't repay my loan can't get flexible payment options November 3, 2016 - This is my 2nd complaint I 'm submitting against Vermont Student Assistance Corporation ( VSAC ). To sum up the unresolved issues : - In - -, I requested to lower my private student loan payments with VSAC to $ - for six months so I could make payments on my federal student loans that quality for loan forgiveness. VSAC denied this request even after I met with them in person and provided a full financial disclosure. - After two months of correspondence ( including my Vermont House and Senate Representatives and filing a complaint with the Consumer Financial Protection Bureau ), VSA... |
Vermont Student Assistance Corporation dealing with my lender or servicer trouble with how payments are handled October 4, 2016 - My student loan was in default status. In - of 2016, I started the process of bringing the loan out of default, by submitting payments and filling out the default application by Vermont Student Loan Assistance. I began officially in the program in -. Every month the invoice came in and I paid it. In - I began getting phone calls and received one letter indicating that I had missed a payment. When I was able to get out of work early enough to return their phone call, I discovered they applied the payment I sent in for - in - because it was TOO early. Thereby making it look like I... |
Vermont Student Assistance Corporation can't repay my loan can't temporarily postpone payments June 17, 2016 - For the last 3 weeks, I have contacted VSAC to inform them of a drastic, unexpected change in my personal and economic situation that prevents me from making the same level of payments on my student loans. Each time I contacted them, one person after another failed to help and made inconsistent statements about solutions. The latest email said I am eligible for at least 31 months of payment suspensions but they would not process this request even after I provided explicit documentation that my expenses nearly match my income at the moment and nothing will change in 6 months. I requested the ma... |
Vermont Student Assistance Corporation dealing with my lender or servicer trouble with how payments are handled December 22, 2015 - Private " - '' loans offered by VSAC requiring filling out a paper deferment eligibility form every 3 months which requires a phone call to VSAC to request and several weeks to wait for arrival. However, as I 've repeatedly notified VSAC, I am full-time student as the student national clearinghouse reports until - 2016 with $0.00 in annual income. Regardless, VSAC requires this form be completed every 3 months for this loan only, while other loans do not require this. This puts an undue burden on the borrower, and requires that I continually call into VSAC every 3 months to go through ... |
Vermont Student Assistance Corporation can't repay my loan August 14, 2015 - I am a cosigner on an -. The load has gone into collections because none of the benefits of VSAC loans are attached to this loan. There are no reduced payments, no deferments and I am not allowed to consolidate this loan because it is a private loan. I filed for bankruptcy a few years back and the loans were not discharged even though they are private loans. The loans have gone into collections and I was told that I would be allowed to have a hearing based upon hardship. VSAC placed an offset on my tax return that I had intended to use to pay my Federal taxes. I was expecting to receive a p... |
Vermont Student Assistance Corporation dealing with my lender or servicer April 28, 2015 - I have serveral loans through the Vermont Student Assistance - or VSAC. I am currently ahead on payments ; however, after several attempts to have the overpayment and/or ahead payments applied to the principal balance. Accorday to VSAC it is against their policy to put the overpayment to the highest principal balance, rather they mandate that the overpayment be put towards the lowest interest loans. If this was my home mortgage i would be able to make an over payment towards interest, escrow or prinicpal. Since when does a non profit have the ability to tell me how to use my money when I am... |