Review and analysis of 19 consumer complaints against Charles Schwab Bank
Out of the 19 consumer complaints against Charles Schwab Bank Mortgage, 53% were disputed by the consumer (i.e. the consumer was not happy with how Charles Schwab Bank responded to their complaint) and 100% were processed in a timely manner. 5% of consumer complaints against Charles Schwab Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 10 |
| Application, originator, mortgage broker | 4 |
| Loan servicing, payments, escrow account | 3 |
| Credit decision / Underwriting | 2 |
Charles Schwab Bank identity theft / fraud / embezzlement November 10, 2016 - I filled a claim with Charles Schawb bank regarding fraud on my bank account in -. There are over - worth of charges to - on my account with I did not make or authorize. The claim has been denied and upon notification from the bank I was provided with a document from - which shows all of the charges on my card. That document shows, that my card was manually entered on all transactions except one ( which the card was swiped ) There is a name on the room that is not mine and the signature is not mine. These are fraud charges and need your help in getting my money back.... |
Charles Schwab Bank other service issues October 4, 2016 - Charles Schwab ( brokerage ) illegally took $190000.00 from my bank account at the Charles Schwab Bank in -, - today ; I deposited a Trust check from - - -, -, - for this amount on Saturday, - -, 2016 into the only ATM and only real Bank Schwab has. We believe they are operating a - State illegal bank where " back office '' is - - -, - where Bank Statements are processed. Deposits are made by pre-addressed envelopes which go to - -, -. We believe these are illegal racists acts by the " Client Advocacy Team '' which is a fraudulent name for... |
Charles Schwab Bank account opening, closing, or management July 26, 2016 - I had misplaced my checkbook and I was concerned that somebody might have gotten my account details. I called Schwab bank and they said that I could easily switch to another checking account. Upon setting up the new checking account, I called Schwab inquiring about when I would receive my new debt card and check blanks for the new account. The customer service person said that she had bad news, " Schwab had closed my new checking account, effective yesterday, for business reasons. '' I mentioned that I had a critical Social Security check that was being electronically deposited within the next... |
Charles Schwab Bank other transaction issues July 17, 2016 - - chose to charge my checking account indiscriminately. I selected the pay with - option at - and when sent through to - I was given the choice by - to pay with my regular checking account linked - account or my - credit account, I chose - -. I purchased - TV episodes and - movie and when the merchant presented payment requests to -, - charged my regular - linked checking account for - of the transactions and my - credit account - of the - transactions. It turns out the merchant does not accept - credit but if the merchant ( - ) does ... |
Charles Schwab Bank account opening, closing, or management May 25, 2016 - Charles Schwab Bank unilaterally determined to close my account. When it did so, it also removed my ability to access my account and account statements through its website. I recently received a check from Schwab for an amount it represents constitutes the balance in my closed account. It misrepresented in the letter that accompanied the check that I asked it to close my account ( it made the determination unilaterally and contrary to my desire ). It provided to me no statement or accounting of the closed account or any other explanation of how it arrived at the amount of the enclosed check. W... |
Charles Schwab Bank account opening, closing, or management April 13, 2016 - On - -, 2016, on Saturday at -, I talked to a Charles Schwab customer service representative. I called to see why my check card could not be activated by phone. After answering all the identity questions from this representative ( address, social security number, and finally drivers license number ) she looked into my accounts. What had happened was that a card from an old account that I closed had been sent and this is why I could not activate it. After my question was answered, this rep proceeded to ask me if I was employed, what colleges I have attended, and what jobs I had worked ... |
Charles Schwab Bank using a debit or atm card April 13, 2016 - 1. Debit Card holder of Charles Schwab Bank - card. NO foreign transaction card, with all ATM fee reimbursement. 2. - -, 2015, ATM/DEBIT transaction in -, -, at - Bank - - -. 3. Charged excessive fees on debit transaction. 4. Schwab has FAILED to provide full breakdown of all fees in over 90 days of repeated requests. 5. Schwab - of - CAN NOT determine after 90 day investigation who OVERCHARGED the debit transaction. 6. DEBIT charges are automated which means numerous FRAUDULENT charges are made against many innocent companies. 7. - WILL NOT COOPERAT... |
Charles Schwab Bank account opening, closing, or management January 19, 2016 - Charles Schwab has placed a hard inquiry on my - credit report when I applied for the checking account which is not a credit card or a loan product. I did not ask Charles Schwab to extend any credit to me in any way. Lots of banks make soft inquiries on credit reports for products that does not extend consumer any credit ; however a hard inquiry was not mentioned in the terms nor was it necessary especially I did not request any credit. ... |
Charles Schwab Bank account opening, closing, or management December 8, 2015 - I have a Charles Schwab checking account and brokerage account for more than one year, and one day, they suddenly think I am doing fraudulent things and they closed all my accounts later. I did n't do anything illegal at all, I ca n't endure it! ... |
Charles Schwab Bank account opening, closing, or management October 13, 2015 - Charles Schwab will made a hard credit pull on my credit report when signing up for a new bank account. Lots of banks make soft inquiries but nowhere does it say that they will make a hard inquiry. ... |
Charles Schwab Bank making/receiving payments, sending money October 1, 2015 - CHARLES Schwab sent me a fake check caused my credit problem ... |
Charles Schwab Bank loan servicing, payments, escrow account August 18, 2015 - I obtained a - mortgage from Charles Schwab Bank in -/-/-. The mortgage is a conventional adjustable note which called for interest only '' payments for the first 5 years with the remainder of the note then amortized over the remaining term with adjustable interest periodically calculated. The note contains a paragraph that ( see attachment 8 ) says the note is assumable '' subject to a new buyer qualifying for the note assumption. In - - I received a Loan Modification '' from - - which had assumed the servicing of the note sometime after I closed with Schwab Bank. The l... |
Charles Schwab Bank problems caused by my funds being low August 5, 2015 - On - - I received - emails regarding my account, both explaining that there were charges pending against my account which would not be able to clear due to nonsufficient funds and I would be charged $25.00 per item unless I made a deposit into my account to cover the drafts before - on - -. That same evening I made a deposit via the bank-owned ATM sufficient to cover both drafts. The next day I received notification that my account was charged - overdraft fees of $25.00 each. I quickly went into a branch and was told that due to the age of the ATM. the deposit made wou... |
Charles Schwab Bank using a debit or atm card July 7, 2015 - Hello, Fraud was committed on my Charles Schwab ATM/debit card while in I was recently in -. I contacted their fraud department, but for some reason they have decided not to file a claim with -. Thank you for your help in this matter. While on vacation in -, - on -/-/15 at approximately - after paying for and receiving a massage the masseuse left the room and - men entered. - stood at the door while the other - men surrounded me. - of them told me to sit down and when I tried to leave was punched in the chest. First they wanted my hotel card then I was told to ... |