Select Portfolio Servicing, Inc Mortgage Complaint

Select Portfolio Servicing, Inc Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Virginia

- -/-/2017. Initiated contact with SPS loan modification. The approval letter stipulated a payment of $1200.00 is required for 3 months, on -/-/-, -/-/- and -/-/- to be considered for a permanent modification. -/-/2017. Emailed & called SPS Relationship Manager - regarding questions about offer letter. She never responded. -/-/2017. Initiated call with SPS Representative - ; explained that due to my financial hardship I could n't pay rent late in my family 's current residence, as well as bounce bill payments as a result of paying the mortgage on the -. I called for clarification re the grace period for the loan modification payments. - told me that I had ALREADY pre-paid for the month of - due to my -/-/- payment of $1700.00 and the payment in - actually covered the - mortgage amount due ( which was $1200.00 ), so I was in fact meeting the


-/-/2017. Called SPS in order to again ensure that I would meet the conditions of the trial modification by paying mortgage on -/-/-, in tandem with my salary deposit. SPS recorded the call. My husband - was a witness to this conversation as I was on speakerphone. Representative - informed us that though it was NOT stated in the letter, I could pay ANY DATE between -/-/- and -/-/- that would STILL apply toward my modification as meeting the terms of the agreement. When my husband explicitly asked if we could receive this in writing she refused and said " we do n't need to do that ''. She assured us that a payment of $1200.00 on -/-/- would still be eligible for the trial loan modification. - arranged for payment withdrawals from my bank account on -/-/-, - and -/-/-. -/-/2017. Mortgage payment was debited from my account as agreed. -/-/2017. Received a statement from SPS stating that I was in a delinquency status and that as of -/-/-, I was 14 days delinquent on my mortgage payment. The letter also stated that I had entered into a Trial Modification Plan, which was confusing to me again. I did not understand how I could be delinquent given what I had been told by - on -/-/ -/-/2017. I phoned SPS and asked about the delinquency statement I 'd received. The call was recorded by SPS, I too recorded the call on my phone. The Representative stated that, as I had not paid on -/-/- I had defaulted on the original trial agreement and was no longer eligible for the trial modification. I asked to speak to her supervisor. The supervisor, -, stated that I was supposed to pay on -/-/-. I grew very upset. I said that I had called SPS TWICE prior with two different agents from her company both whom had provided me with assurances that I had met the terms of the agreement. I complained about being given conflicting, misleading and inaccurate info regarding the flexibility of my payment schedule. She said that she understood and there may be a " training issue that needs to be addressed '', but that there was nothing that she could do to reverse this decision because I was already too late. This is important to note because she said that I was no longer eligible for the modification, however statements in -/- stated " Our records indicate that you have entered into a Trial Modification Plan, '' so how could it be both of these conditions? I have statements dated on -/-/- ( letter ), -/-/- and -/-/- that all conflict with the verbal statements I was given. She never assumed any accountability for the misinformation that I had been given by SPS the program. In sum, this company is known for deceptive loan business practices and their incompetence has cost my family an extra $500.00 per month ( see -.org for more information on SPS Servicing , Inc. ). It is an unethical business.