Review and analysis of over 35 complaints against USAA Savings
USAA Savings consumers have reported over 35 official complaints related to Taking out the loan or lease. Out of the 35 consumer complaints against USAA Savings, 26% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 100% were processed in a timely manner. 9% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 23% resulted in non-monetary compensation.
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USAA Savings Consumer Loan taking out the loan or lease March 25, 2017 - In -/-/-, I agreed to co-sign for my son 's USAA Consumer Lending auto loan. My son, being in - and myself in - - he was apparently allowed to e-sign for me but I did receive a call from USAA to secure my identity and ensure my consent as co-signer. In -, USAA consumer lending allowed my son to refinance this loan without my knowledge or consent. I was unaware of this for several months and have made numerous attempts to have myself removed from this loan without success to include a letter from my attorney on -/-/- requesting proof pursuant to the ESIGN and - acts as... |
USAA Savings Consumer Loan taking out the loan or lease January 11, 2017 - I applied to USAA for a re finance, the original company supplying me the loan was - -. I notarize and sent all necessary paperwork to USAA as soon as I was able. I was informed around a week and a half ago that a check had not been sent to - as of that day and there was some confusion regarding the payoff amount for the loan. I ensured that the representative had the correct payoff amount for the check and assumed everything was fine. I received a call today, - -, 2017 from - -, informing me that they still have not received a check. I am now 29 days " past due '' accordi... |
USAA Savings Consumer Loan taking out the loan or lease October 21, 2016 - For over a year I have been trying to get resolution for my auto loan mishandling of the title through USAA. I was purchasing a vehicle from my mother. USAA had released $6000.00 to my mom while she was still in possession of the title, leaving the loan unsecured as I was was stuck paying a car loan in which I could not register or insure. The bank should have taken care of getting the title within 30 days from my mom and issued a memorandum title for me to register the vehicle. Instead I was being harassed that they still had n't received the title. I am the buyer, not the seller. Why was I... |
USAA Savings Consumer Loan taking out the loan or lease October 10, 2016 - I am a victim of ID Theft. Someone has used my information to open a couple fraudulent loans with USAA as well as filing fraudulent claims using my information. I disputed the debt with USAA and provided the fraud packet as well as a police report outlining fraudsters name, address history, etc. USAA never returns my call. It 's been almost a year since I 've disputed this. They tell me they are investigating and never call back. USAA also sold the debts to a collection agency while I was disputing it. They were aware I said it was fraud and they still sold it. I called them approximately two ... |
USAA Savings Consumer Loan taking out the loan or lease August 13, 2016 - Usaa Bank has refused to honor replacing a car from an accident -/-/2013, which has caused an unneeded expense of over $30000.00, plus -, replacement job wages, items lost in car and we were told USAA BANK illegally totaled the -/-/2013 car, and as well USAA BANK refused to send proper acknowlegement to these things but to use hate, anger and illegal activity to cause severe issues in all USAA BANK related uses, causing credit issues health issues and other issues not needed.... |
USAA Savings Consumer Loan taking out the loan or lease May 15, 2016 - There are many on going issues with USAA SAVINGS in general. And so many unresolved even before the car loan issue from - -. What is the point in having car insurance and making payments if at the end of the day the things your covered for do n't get taken care of and the company can do whatever they want include going back and forth and telling you one thing and then something else the next. After the car accident, it was accessed that my co-policy holder - - would need - - replaced, there was a considerate amount of work loss, loss of property, and then the car itself. We w... |
USAA Savings Consumer Loan taking out the loan or lease April 6, 2016 - Credit Agency reporting-who & how to handle? CHRONOLOGY of EVENTS : - I had severe Identity theft ( Divorce related ) - I worked to get Cr agencies to report - BK & debt charge-offs appropriately -/-/- Credit Agencies started reporting BK/identity theft charges from -, out of the blue. This error just dropped my credit - points in 1 week & i was rejected for a home or rental leaving me homeless & I desperately NEED HELP!!!! ... |
USAA Savings Consumer Loan taking out the loan or lease March 2, 2016 - I am member of USAA. On - -, 2016, I was searching to purchasing a vehicle through the USAA car buying service as USAA offers a rate discount if the car is purchased through their service and the financing is secured through them. The rate discount promise was incentive enough for me pursue purchasing the car and seeking financing through USAA. I ended up being approved for the car loan at a normal 3.85 % rate and a .50 % rate further discount for using the USAA service. I then sought a car, which found and purchased through the USAA car buying service and made arrangements to go to the ... |
USAA Savings Consumer loan taking out the loan or lease October 1, 2015 - This is affidavit of the truth. My - - - truck was illegally reposed -/-/- from - - - out of - Alabama. This was my deceased husband truck who passed away -/-/-. My - year old daughter inherited my deceased husbands truck when he passed away. In - I received the title and - letters from USAA that truck was paid in full. USAA claims they have no documents on the truck and I have no contract it is a done deal. They stated I have to talk to - and -. They also stated I have a contract with these companies. I have asked for proof and sent - c... |
USAA Savings Consumer loan taking out the loan or lease September 16, 2015 - My father filed bankruptcy -/-/-. Somehow, I was included from a Auto Loan. The vehicle was traded in by my Dad for a vehicle that was claimed on his bankruptcy. I was unaware that I was on the new auto loan through USAA. I have sent dispute request to remove this off of my credit. However, my father has completed his bankruptcy and received his certificate. Nevertheless, I feel that this is part of the reason USAA has closed my account -/-/- and denied me an auto loan. ... |
USAA Savings Consumer loan taking out the loan or lease August 1, 2015 - I purchased an automobile in or around - 2015 from a dealership. The vehicle had experienced mechanical problems, and so I returned the vehicle and the dealership accepted the return minus their restocking fee. Well, I had told the USAA customer service department about the vehicle being returned. I have also been - and told them that as well. Please assist me in dealing with this matter. On - -, 2015, USAA debited a car payment from a joint account without my authorization. ... |
USAA Savings Consumer loan taking out the loan or lease June 23, 2015 - I had previously submitted a complaint against USAA with regards to my auto loan. I was promised a lower rate over than what I am being charged. In addition, the term should have been - months with - payments rather than - months. As a result of that complaint, USAA offered to essentially refinance the loan with the correct terms since they could not fix the original loan. However, I paid for a gap insurance product on the current loan which is tied to the loan, not the vehicle ... so refinancing would have voided the gap insurance and since the new loan would have been a refinance ra... |
USAA Savings Consumer loan taking out the loan or lease May 7, 2015 - On - - 2015, we applied for an auto loan with USAA ... which was immediately approved. Intent was to be pre-approved before looking for a new car. USAA gave us - days to execute the loan, offer ending on - - 2015. Two weeks later, on - - 2015, we found and purchased a vehicle using the USAA pre-approval check provided. The following week on - - 2015, USAA sent us an addendum to the loan documents showing the loan start date of - - 2015 ... the original pre-approval date, not the actual purchase date of - - 2015. We contacted USAA and spoke to a Customer S... |
USAA Savings Consumer loan taking out the loan or lease April 23, 2015 - I obtained an automobile loan from USAA. During the telephone conversation to apply for the loan I was offered an extended vehicle protection plan which I purchased with non-loan funds held in a DDA account at USAA. The funds for the EVP were deducted from my DDA account on -/-/2015 the day I picked up the car. I had changed from one dealership to another, and from one car model to another and as such I called USAA to notify them of the new information and seek a new price on the EVP as I selected a different model vehicle than I had described during my first telephone call to obtain the... |
USAA Savings Consumer loan taking out the loan or lease April 6, 2015 - Last week I applied for a used car loan at my financial institution, USAA. I asked for a loan up to $15000.00 but also told the loan processer at USAA that I hoped I would need a loan for less than $ 15K after we finished negotiations on the car. I was quoted a rate of 2.75 % for this loan. After concluding negotiations with the owner of the vehicle for the sale at $13000.00, I gave the owner my personal check for $1000.00, so the remainder needed for a loan was $12000.00. I called USAA to execute the loan, but was told that for any amount less than $ 15K, the interest rate would be hi... |
USAA Savings Consumer loan taking out the loan or lease March 24, 2015 - I have - credit cards with USAA BANK. Both are $4000.00 limits and are fairly new. Back at the beginning of - of 2015 I applied for a car loan through USAA. The next day I spoke with them over the phone and they informed me I was approved for 84 months at 8.5 % for a new car with a limit of around $31000.00. For over a month or so I was unsure if I wanted to take the loan, I wanted to really make sure I could afford it. As it is such a big purchase it is good to take your time. I decided that I did n't really like any of the new cars so I had the bank close my application. However, m... |