Discover Credit Card Complaint

Billing statement

Discover Credit card department,

Billing statement South Carolina

After cancelling paperless billing with Discover Card because the online bills were always blank, My paper statements are not sent to me. I have to remember to call Discover Card every month and have them create and send my statements. Their customer support always tells me that everything looks fine on their systems but yet the statement is not sent unless I call and tell them I have not received it.

Discover customer in South Carolina
Jun 18, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20112/20123/20124/20125/20126/20127/20128/20129/201210/201211/20123/20136/20137/20138/201310/201311/20131/20143/20144/20145/20146/20147/20148/20149/201410/20141/20152/20154/20155/20157/20158/201510/201512/20151/20162/20163/20164/20165/20166/20167/20168/201611/201612/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverBilling statement67.1%17.1%4.3%2.9%5.7%2.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.2%6.6%5.4%3.9%0.5%29.3%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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