DriveTime Consumer Loan Complaint

Vehicle lease Taking out the loan or lease

DriveTime Consumer Loan department,

Vehicle lease Taking out the loan or lease California

Prior to getting Pontiac G6 on -/-/- from Drive Time, my husband - -, had a Hyundai Accent also from Drive Time that broke down at - miles bought at only - miles which wound up being an unsafe car that we had to trade in for a different 'quality vehicle '. Unfortunately through Drive Time 's - program the car 's minimum miles already on all the qualified cars started at - plus. We liked the Pontiac G6 the best but the check engine light was on and we were told by the Sales person that it had been inspected but they had forgotten to reset it. We were reassured by her this was not a problem several times, which we now know is a BLATANT LIE and the main issue here.


engine light on in CA. This transaction was illegal by California State Law and the Lemon Law on -/-/-. -/-/- is the date I was signed onto Drive Time, joining my husbands account. The purpose was to refinance car to my credit union so we did not have to deal with unprofessional behavior from Drive Time ( breaking - laws ) as they were already violating my rights and causing emotional stress. After coming onto the account which I was only doing to switch to my credit union to refinance, I found out there was a loop hole and my credit union did not take cars over - miles and the - was at - miles at that time. To add insult to injury then we found out how bad this nightmare really was and now my husband and I were stuck. I found out right after coming onto account that the Pontiac G6 was on - Recall lists for Brake issues that could not be fixed due to lack of parts by manufacturer by a letter dated in - -. Drive Time was ABSOLUTELY no help and neither was - they acted like recalls happen all the time and they were no big deal. The truth is, it 's a very big deal and at this time there was a multi-million dollar lawsuit happening against - ( - - ) and people were being killed by their cars, which only fueled the anxiety of driving the G6 Pontiac car they call quality. Repair Timeline : - / $250.00 - Tread Tires - / $480.00 New tires ** -/-/- / $98.00 - - New Battery -/-/- / $34.00 - - Oil Change -/-/- / $76.00 - - Alignment -/-/- / $520.00 - - Drum Replacement -/-/- / $670.00 - To pass Smog - I join account to refinance w/her - - and is denied due to mileage overage loophole. - Receive Recall Letter -/-/- / $31.00 - - Air Filter, Tire Pressure -/-/- / $820.00 - - - - - Control Arms -/-/- / $75.00 - - Jump car not starting -/-/- / $200.00 - Rental Car since - unsafe to drive on highway - / $100.00 - - Why Check Engine Light on? Evaluation -/-/- / $1300.00 - ( - - -/-/- ) Repairs Throttle Body, Catalytic Converter, Spark Plugs, Cam Sensor, solenoid TOTAL Spent $4700.00 After all the work done as of -/-/- the car failed a Smog Test due to an incorrect catalytic converter which was just recently replaced by - - - in - who had - of their outsource mechanics fix the check engine light and the - code issues that showed up at the diagnostic done by - and - - - source. I took out a $2000.00 loan on -/-/- to afford the $1300.00 bill from - - - and I am still left with a car that will not pass smog and now a mechanic suddenly claiming unaccountability. Please HELP!

DriveTime customer in California
May 28, 2016

* Source: CFPB Complaint Database

DriveTime response to complaint:
Closed with explanation

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