Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Other bank product/service Account opening, closing, or management New Jersey

Today I had an appointment at the Santander bank on - - NJ to transfer over my - - account. We had an appointment for - so - - told us the guy that handles this told her that he was still in the - office and will be late. We waited over an hour for him to come. When he came he decided to help another customer instead that had an appointment at -. I knew he had an appointment for - because I heard - talking about it. When he finally came to talk to us, he said that - told me why we were here and all he his to do is open a new account. I then told him that I noticed what he did and he took that other appointment before us and he said " And your point is '' I asked him if this is how he does business and he ignored me and said " so do you want to open this account ''. He was very unprofessional and did n't bother to discuss the details of our transcation. I then processed to tell him, that you just came in here and did n't discuss anything with us and now your telling me all I have to do is open a new account. I believe this was horrible customer service and for this reason, I walked out of the bank without anything resolved. I am now considering going to another bank because this was horrible.