Discover Credit Card Complaint

Advertising and marketing

Discover Credit card department,

Advertising and marketing Pennsylvania

Yesterday I received my credit card bill for last month and saw - charges for completing and submitting my Federal income tax. While I have some problem with the deception - - used to have me pay to complete my taxes this year, after using them free for many years, I have no problem with using my Discover card to pay my taxes. First, - has always used terms like " Easy, Fast, Free '' in promoting their service. This year they added charges, which I was n't aware of until well into the completion process. My real outrage comes in the third charge : paying a - % " Convenience Fee '' to pay my taxes by credit card, through a third party in - I might add. I do n't pay to use a credit card normally, and I was n't aware that such a charge would be forthcoming. I would think the Federal government would be happy to accept credit card payments to avoid bounced checks and receive faster payments. They should probably be happy to pay a " Convenience Fee '' for such a benefit. Please look into this. Thank you. P.S. I do n't intend to ever use - again, and I will certainly never pay a " Convenience Fee '' again.

Discover customer in Pennsylvania
Apr 13, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints1/20122/20124/20125/20126/20127/20128/20129/201210/201211/201212/20122/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/201512/20151/20163/20164/20165/20166/20168/201611/201612/20161/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverAdvertising and marketing59.3%12.9%22.1%3.6%2.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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