Navy FCU Mortgage Complaint

Navy FCU Mortgage department,

VA mortgage Settlement process and costs Virginia

During our closing of our house via a VA Assumption Loan ( # - ) with Navy Federal Credit Union, we the - 's ( sellers ) were misinformed of the meaning of escrow documents. This misinformation was the explanation of why we did not receive the remainder of our escrow upon closing. I have e-mail documentation of this misinformation between our Loan Officer - - as well as NFCU has notes in their system from the calls I made. In addition once we figured through this particular issue, we were informed by - - ( - 's Supervisor ) that we did not have any money in escrow. Upon investigation we discovered that somehow - - - after the - 's ( buyers ) requested a quote sent a request for payment to Navy Federal on -/-/-. Even though at the time the account was already paid up in our name, Navy Federal still issued a payment of $1000.00 from our account. A payment that took our escrow account to a $ -. This was flagged by Navy Federal and a letter was sent to me asking for verification. I called and explained everything on -/-/- and was told


So my main issue is and I can not understand how ; 1. - - was even issued this payment without first talking to the members who own the account, 2. How - - is able to not refund money that was not for any active policy or validation of account ; and 3. Why the - 's and - 's as members have to figure out how to fix - Institutions mistakes instead of the - Institutions saying we will take care of it and just informing us of actions taken along the way. So, once this payment is finally refunded then we have to battle the fact that it will be refunded back to the Escrow account which due to the assumption loan is now in the - 's name. The Escrow account balance before the payment that - - deducted was $750.00, our refund of our - - is $ - some change, which is headed back to the Escrow account. Again do to the assumption loan the escrow account is not in our ( - 's ) name. How do we get this almost $1300.00 back to us the - 's? The - 's and - 's agree and are openly communicating about this.