Review and analysis of over 43 Conventional Fixed Mortgage complaints against Pentagon FCU
Pentagon FCU consumers have reported over 43 official complaints related to Conventional fixed mortgage. Out of the 43 consumer complaints against Pentagon FCU, 16% were disputed by the consumer (i.e. the consumer was not happy with how Pentagon FCU responded to their complaint) and 100% were processed in a timely manner. 19% of consumer complaints against Pentagon FCU resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 14% resulted in non-monetary compensation.
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Pentagon FCU Mortgage loan servicing, payments, escrow account December 23, 2016 - I submitted a complaint previously against Pentagon Federal Credit Union, Case # -, which resulted in a response from - stating that Pentagon Federal Credit Union would reduce the interest in the amount of $540.00 for 2016. This was in response to my complaint of extra payments not applied toward principal as per my request. I believe that the $540.00 should have gone into principal and not in a reduction of - -/-/-, I received a letter stating that a new escrow analysis revealed a shortage of $520.00 over 12 months which I paid in order to keep my payment at -. - is ... |
Pentagon FCU Mortgage loan servicing, payments, escrow account August 22, 2016 - PenFed artificially inflated at least - fee it charged me to pay off my mortgage. The payoff statement ( attached ) listed a $48.00 " release fee. '' No such fee had ever been mentioned in my loan application or loan agreement. When I questioned that fee, PenFed said it was a County-imposed mandatory fee. My own research revealed that the County 's lien release fee is actually only $41.00, and that I could submit the request and pay the County directly. See - and attached excerpt. So I told PenFed to send me the Certificate of Satisfaction and I would handle the release request. -... |
Pentagon FCU Mortgage settlement process and costs August 5, 2016 - My chief complaint is Pentagon Federal Credit Union is in breach of contract for changing their policy on the criteria for removing Private Mortgage Insurance ( PMI ) that was explicitly agreed to at the time of closing on the loan. The Credit Union is changing the terms of the agreement for removing PMI in its favor now that I am finally eligible to remove PMI. At closing Pentagon Federal Credit Union provided a document titled ( enclosed ) : " WHAT YOU NEED TO KNOW ABOUT OUR SERVICING OF YOUR MORTGAGE '' In this document, the following policy was stipulated for removing PMI : " PRIVATE MOR... |
Pentagon FCU Mortgage settlement process and costs July 5, 2016 - PenFed ( Pentagon Federal Credit Union ) advertises " - Points '' - mortgage loans. In fact, this advertising is deceptive. PenFed charges " points '' disguised as " Loan Origination Fees ''. The initial ads ( attached ) state that the " - Point '' loan has an APR higher than the stated rate because of " closing costs '' ... which a consumer can interpret as the cost of appraisals, credit checks, filing fees, etc. In fact, the closing costs include a 1 % POINT called " Loan Origination Fee ''. The borrower gets no benefit from this fee. All of the costs associated with closing the loa... |
Pentagon FCU Mortgage loan servicing, payments, escrow account April 9, 2016 - I refinanced my home earlier this year using Pentagon Federal. Escrow signing took place on -/-/2016. I received a letter from - today -/-/2116 dated -/-/2116 letting me know that the ownership of my - lien mortgage had been transferred by Pentagon Federal Credit Union to -. This transfer was effective -/-/2116. I never received correspondence from Pentagon Federal or - letting me know that this was going to occur. It was my understanding that I had to be notified 15 days before the transfer became effective. ... |
Pentagon FCU Mortgage loan servicing, payments, escrow account April 1, 2016 - First of all I would like to take this moment to thank you for all the wonderful work you do in helping us resolve issues that would take years to resolve but because of your exceptional work they get resolved sooner, for that thank you. I have a mortgage with Pentagon Federal Credit Union ( PENFED ) I the borrower pay the Insurance and Taxes no escrows. I paid the Insurance and the taxes for fiscal year -/-/--/-/-. My - - - forwarded the homeowner 's declaration page ( HODP ) in - - on the renewal date. In -/-/- I received a letter from PENFED requesting a copy... |
Pentagon FCU Mortgage application, originator, mortgage broker August 11, 2015 - I have been trying to refinance a current loan with the same credit union, the process began on -/-/2015 and I am still trying to close ; I have responded to all requests in a timely manner - with the exception of a request for association condo insurance coverage, which finally got resolved. I feel that I am getting the run around and I do n't know why, I am now responsible for charges of over - dollars regardless if the loan is processed or not. ... |
Pentagon FCU Mortgage application, originator, mortgage broker July 15, 2015 - I have applied for a PenFed mortgage the beginning of - 2015. I have sent all information requested, - times. Had a settlement date and time ( was about there ) my attorney called saying it was cancelled, they did not approve me. Found out they wanted same info again that I sent. I have been patient, but now I was threatened they would terminate my loan application if I do not respond within the next business day with info I gave them and my CPA, he said the papers were sent before. Going on 6 months, they will not talk by phone, only e-mail. Claiming they lost my PERSONAL tax papers!! I... |
Pentagon FCU Mortgage application, originator, mortgage broker July 8, 2015 - We signed a contract for a home and submitted the contract to Pentagon Federal Credit Union - Penfed -. We were assigned a loan officer, - -, and assigned a closing date of - -. She requested MANY documents for the underwriter, which we returned within only a couple of days. She never confirmed that she received the documents. She did, however, note that she had ordered the appraisal on - -, 2015. The appraisal occurred, but there was an issue with the names on the document. She was given contact information for all parties involved - appraiser, realtor, homeowner 's... |
Pentagon FCU Mortgage settlement process and costs May 30, 2015 - On - -, 2015, I applied for a mortgage with PenFed Federal Credit Union. The email I received on - - said To assist you with the mortgage process, - of our professional PenFed Mortgage Representatives will be in touch with you within 24 to 48 hours to discuss your application. '' No one contacted me within 48 hours. After 3 days, I called to inquire, they said they were busy and would call me by the end of the week. No one called. I called them again later that week, still nothing. On - -, I received an email from Penfed, asking me to answer/confirm '' certain questions.... |