Loan Care Mortgage Complaint

FHA mortgage Settlement process and costs

Loan Care Mortgage department,

FHA mortgage Settlement process and costs District of Columbia

I 'm attempting to get my loan pay-off statement to re-finance but mortgage servicer, LoanCare. I 've waited 20 minutes for a human to answer the phone. Their website is clunky and I can not access my payoff statement even through their website. I never wanted to do business with them. - Mortgage transferred my mortgage over to this - company

Loan Care customer in District of Columbia
Feb 04, 2016

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with explanation

Company profile

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How Loan Care handles Settlement process and costs complaints

Created with Highcharts 4.2.3Loan CareComplaint HistoryComplaints10/20124/201311/20134/201412/20146/20157/20152/20165/20168/20169/201610/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Loan CareSettlement process and costs100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSettlement process and costs0.4%6.3%5.3%1.1%2.8%6.4%76.1%1.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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