Citizens Financial Group, Inc. Student Loan Complaint

Citizens Financial Group, Inc. Student loan department,

Non-federal student loan Can't repay my loan Can't get flexible payment options New Jersey

My daughter attended - - and - -, NJ graduating in - with a BS in geology. During this period I was employed. After suffering a - - and long unemployment, we were unable to make regular payments on the loads, and my daughter, while employed, makes less then $10000.00. Consequently we missed making loan payments. I contacted the legal department and the Office of the Chairman of Citizens bank, the lender, in - - in an effort to reestablish an affordable repayment plan. After several discussions in - of -, I was instructed in writing by the legal department to submit - $100.00 payments with the expectation that I would be subsequently billed regularly in an effort to repay the debt. I received no billing, and no further correspondence or contact until - -, -. Starting on - -, -, Citizens bank began dunning calls, - to - times a day, and began calling relatives. Then I received a letter on -/-/- dated -/-/- acknowledging the payments, advising that no further payments were received " since -/-/- on the above referenced account, which you agreed to pay. '' Yes, I did agree to pay, where are the bills? Why have they immediately resumed vicious dunning tactics? Why did they not follow through with our agreement to resume billing?