DriveTime Consumer Loan Complaint

Vehicle lease Problems when you are unable to pay

DriveTime Consumer Loan department,

Vehicle lease Problems when you are unable to pay North Carolina

I leased a car from drive time in - of 2014, and I never missed a payment. I have it automatically taken out of my checking acct. We 'll on - - they only taken - dollars out when they should have taken - ... They stated that since my acct was old that they system kicks the acct number out ... I then called them backed and gave them my cc number and my debit card number when I spoke to an rep he stated that it did n't go through, but that 's a lie because money was on -. They repo my car and now I 'm paying over - dollars extra which to me not right they should make for the towing as it was there mistake.

DriveTime customer in North Carolina
Jan 14, 2016

* Source: CFPB Complaint Database

DriveTime response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DriveTimeComplaint HistoryComplaints6/20127/20121/20132/20136/20139/20132/20143/20144/20146/20147/20148/20149/201411/201412/20141/20152/20153/20154/20155/20156/20157/20159/201510/201511/201512/20151/20162/20163/20165/20168/20162/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DriveTimeProblems when you are unable to pay4.8%87.3%1.6%6.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems when you are unable to pay0.7%9.6%1.3%0.2%1.8%4.3%80.7%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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