Discover Credit Card Complaint

Discover Credit card department,

Customer service / Customer relations Pennsylvania

My son is a college student who acquired a credit card with Discover about a year ago. He attended a wedding ( out of town ) on - -. He had told me then that he would not be able to make the credit card payment on time. He really struggles to make his payments on time. I had no money so I advised him to pay it late as he always pays in a timely manner. On - - at - my phone rings. Caller id discloses it is Discover Financial I do not answer. At - the phone rings again. Discover Financial so I answer. The woman asks to speak with my son. I tell her he is a college student and is not home. Well she says she can speak with me, am I his spouse? No I answer, I am his mother. Well she says he is probably at work so what time can she reach him? I again explain he is in college and does not live here. I also ask her why she is calling me at - as I am aware she is calling about his unpaid bill. How late is it I


they start working at - so it is OK. She understands how I feel! No I told her, not really - you issue credit cards to college students who struggle to pay them on time and then you call and harass them for money when they are two or three days late on their payments. I told her if she really understood how I feel she would leave the building because I felt like dropping a bomb on it! I also asked her to stop calling my phone as I pay the bill and my son lives at - University. My son later also told me they have his cell phone number but never call it. The rep told me they have no other way of contacting him except my phone number. I replied " well you have plenty of time to call me at - maybe you can use some of that time to hunt him down! ''